Swenson RV & Marine

Worked with Matt Strom on purchasing a used boat sight unseen. Matt was easy attentive and the transaction went smoothly. I would buy again from him as he had the boat cleaned up before I picked it up 8 hours away.

Awesome stress free experience. We toured our selected units and were able to “roam” about to thoroughly check all our boxes. We chose a unit and it was ready for pickup as promised. They do a pre delivery checklist; unfortunately, we discovered a few issues after a week. Let me tell you, I mentioned these few issues and we had an appointment and everything was corrected in 1 day and our unit was back with us. We are so thrilled with our unit and the service we received at Swenson’s!

Inflation? I needed a part for my water heater and was staying at the attached CG overnight so I popped in to check parts dept. Yes they had one but it was marked up to $270. when they are readily available at under $125. shipped to your door. Even CW was $90. less!Needless to say I passed. Had one sent to a stop planned for next week. Glad it was not a critical part as the 120v side still works.

Worst dealer I've had to deal with. I have an issue with my new boat I just bought and they won't return calls or make an effort to get it fixed. I've been dealing with them trying to do the warranty work since August and it's now October 25th and they won't help me. I've called 2 other dealers in the state and they are more then willing to help in about 7-10 days but I have to drive 2 or 5 hours away to get it done. This isn't the first issue I've had with them. I couldn't get them to do work with my other boat either.

Bought a boat in April with 22hrs on the outboard and put14hrs on it since then somehow power head is cracked was told either 13k for a new one or 6500 for a rebuilt tried to give me a deal on a rebuilt one to where I wouldn’t pay labor costs this place is a joke and I’ll never do business with these people again not to mention the boat I bought in April had fuel sitting in it from who knows when what a joke if I could give a zero I would

I delivered a unit that Swenson purchased from Florida. Virgil was a great help in checking the unit in. Thank you Virgil

Do NOT buy from them! I would give them zero stars if I could! Worst experience ever! Once you have bought your item they will NOT do warranty work and if your boat/RV is in their care they will not treat your brand new purchase the way you will. They had our second boat from them (first wasn’t any better) for seven months for warranty work. We asked to pick it up after being DETAILED/cleaned before Memorial Day and so they called us and said it’s all ready. Picked it up with only 2 of the 18 warranty items fixed that we repeatedly told them and sent pictures to three separate emails and texts. They didn’t put the cover back on right over the winter and damaged several seats and flooring, because of heavy winds and being left open not to mention so much dirt it has depreciated the boat by three years. What they call detailing/cleaning is spraying a hose in for a few minutes. I spent hours trying to clean it knowing that so much dirt has caused permanent damage. I’ve gotten no sorry! I’m confident after doing service with them twice they are the worst place to go for a boat and RV. Remember they are private and Regency cannot force them to make it right, but they were deeply sorry, but said they can’t do much, because they are private. UPDATE because I posted this review on Facebook they are refusing to fix the damage they did from improper storage and the rest of the warranty work that was in writing. I guess they think they got my money and we are done!

Great service. I went through a big storm which tore the cover over my largest slide. The cover then wrapped up so tightly the slide wouldn’t open properly or much at all. Swenson’s service department got me in for work in a timely manner. The slide was about an inch and a half off-kilter before the storm and I’d had that worked on in Texas with no luck. In fact, I was told it would have to be pulled completely off the RV in order to get it fixed. At Swenson’s, they fixed the cover, corrected the off-kilter and showed me generally what needed to be done when a slide gets off-kilter like that. I appreciate knowing that so that if it ever happens again, I’ll know if the repair people know what they are doing

Bought one of the new Tracker ATVs they have in stock. The saleswomen Kelly was great, she navigated through all of our questions and if she didnt know she found out right away. Ended up meeting a few of the staff, seemed like a family establishment that is focused on customer service not just making the sale. That's why we purchased same day we went in, very honest crew! Cant say thank you enough for a wonderful sales experience and what you all are doing. Hope to buy a toy hauler soon!

Horrible experience. Poor sales staff, parts didn’t even know how to ring up a sale and the brand new tritoon was scratched all over. They even tried to send us home with all kinds of loose accessories floating around in the covered pontoon. Got home to find out some of the dealer prep wasn’t even done. I would have walked away from the sale if I hadn’t drove 8 hours. The worst purchasing experience ever. Please stay away at all costs.