Purolator

The worst shipping experience I’ve had. I never wrote a review but this service really made me to. The service is bad, the customer service rep was showing poor attitude while calling (it took longer than ever to call for an agent). The services really represent how bad this company is!

The stuff is one of the most wholesome person i have ever met. She was so nice and even helped me packed my parcel into a smaller size to save money.

Terrible service! Being the holiday season they “sun-contract” out their work. My $700 package was left dented in a puddle of water and salt on my front step at 9:00pm. When I called to complain the customer service representative said it’s not their problem asked if I received the package and blamed the shipper for saying it could be “just left anywhere”! What a COMPLETE JOKE!

The shipping label was prepared on the 11th, the package was out for delivery on the 14th, a Friday. There was an omission on the delivery address so the item returned to the warehouse.Even though the warehouse was open over the weekend the status change I requested to hold for pick up never changed. Many calls were made to purolater over the weekend and I was told they will get to making the update when they get to it.Monday morning three days later!!, still no change in status which prompted yet another call to purolater for help. I was told the same thing.This item came from Ont. to Mb. yet the delivery was going on a full 7 day week. Canada post would have been quicker and involved much less don't care attitude and hassle.I finally went to the warehouse without waiting for the status to update, told them I wanted my package and eventually received it.Warehouse staff customer service rating 10Call centre customer service rating 0Delivery speed rating 0Repeat customer rating 0

Every time I get a parcel delivered from this Purolator I have issues. When I went to pickup my parcel the staff was great and helpful, but why am I going to get my parcels in the first place.The day of supposed delivery" I was home and heard no ring

Pembina location has fast service and very helpful employees. Gurleen and the other lady always there in mornings( i wish i knew her name ) were fantastic they were so friendly and offered help . Best customer service , Got all my questions answered. I had 3 different applications to drop off . Some reason my all 3 form came back i had to make 6 visits to this location every time got best service and help . Very very friendly staff best suggestions by them saving me in address book made my work way easier each visit . I Will prefer this location for all my drop offs. Thumps up to those awesome ladies !!!! Deserve more then 10 stars . Thank you so much !!!

Multiple time Purolator says they don't deliver to address, I pay for shipping, if you can't deliver don't accept package! Simple.Many times I refuse to pick up, and buy again hoping fed ex will pick up.

0 star. Most terrible experience I have ever had from a delivery company! Hopefully all other companies that use them to deliver packages disregard this delivery service and use their competitors to avoid putting their valuable customers in horrible experiences and stressful conditions.Two items was sent out to me from ON to WPG through purolator! I Was supposed to receive both packages on Thursday! Both item came with two different tracking numbers. Per the tracking one was sent out on Thursday waited all day but no delivery was attempted but was updated on the tracking info online that the delivery driver Attempted delivery - receiver unavailable. And we should come to pick up. No delivery notice was left, I was notified by the online tracking. Whereas the second order was been delivered the next day (today, Friday), same story as the first order- Attempted delivery - receiver unavailable. While I was sitting at the lobby and waiting for the package whole day, NO ONE SHOWED UP!!! SERIOUSLY??? NO phone call, no buzzer/doorbell ring. I called customer service on phone and to get a hold of them is another task, long wait times greater than 45min before you get through to an agent.Now I have to drive for 50min for pickup on Monday as they are closed weekends, waste of my time and money for gas in this trying times and weather. All this which could have been avoided if the delivery driver are doing their job professionally and diligently.If the delivery drivers are sure they are doing their job correctly and are not been so lackadaisical on their job/duties then they should be handing out delivery notices for failed attempts.This is reoccurring with other customers as well so Purolator should look into this and do something about it ASAP!

The delivery person for 2077 Pembina is fraudulently reporting that they have attempted delivery. They do not attempt delivery, so do not leave a notice for the customer at our doors. The package is then returned to the sender, and we have to start our orders all over again. FRAUD. They have held urgent materials hostage due to the laziness of their drivers!You cannot phone 2077 Pembina. They hide their number so they don't have to deal with all the problems their drivers cause. You have to call the 1800, where you just get the annoying recorded voice that sends you in vicious circles. Use Fedex.UPDATE: oh boy. Now customer service tells me I have a package at the depot. It arrived today. But Delivery Guy was too lazy yet again to buzz me or leave a delivery note. I had to go down there. This genius is probably spending his day in Starbucks or at home watching TV, then just dumping all the packages at the depot.FURTHER UPDATE: the bank at the other end unfortunately used Purolator again. For the 4th time in a week, they did not attempt delivery, and have not contacted me.USE FEDEX.

I never write reviews, but after reading other reviews when trying to find the phone number of the local depot, I see many other complaints similar to mine. My wife and I were both home, but no knock on the door, just the We're sorry we missed you" card put in the mailbox. Who's "we"? ...certainly not the driver! For the sake of 60 seconds of the driver's time to do his job that he is paid for and to provide the service that we pay for