SoftMoc

The worst. Spent 45 minutes here today. The shoes I wanted to purchase were out of stock (which isn't the annoying part), ordered them online to be delivered to my house, then went back realizing I was charged $10 extra for them. Apparently the store forgot to update the sale price tags attached to the shoe, so they tried to rectify the issue by applying a discount for the $10, but after waiting around forever, with a huge line behind me, they said customer service refused to do it. What an enormous waste of time. Your mistake, but I pay more? No thanks. Refunded my purchase, found same shoes online at sportchek and placed an order. I was a regular customer at SoftMoc but they've just lost my business going forward. Get yourself together.

This place is the worst store ever. Very little staff and the one that are there need an education. Customer asked why the staff went from behind the counter to start putting shoes away when there was a long long lineup. The staff member (female) said “I need to get them out of my way and if you don’t like it Leave”. Very classy. So about 5 customers dropped their purchase and left. Us included. Doubt this place will be open much longer with this attitude.

I recently bought from this Markville Location. Employees were super kind and friendly. Got the sizes I wanted to try, gave alternatives if they didn't have a certain pair in stock. One of the items I have bought (crocs) were the best purchase ive made. When I put them in sports mode, I move so much faster. Super comfortable and lightweight. Definitely recommend

Walked in to store at 5:45pm, 15 mins before closing time.I was told by the staff lady (R***e) that they wouldn't be able to grab sizes because they are closing.I picked a shoe that was of the size that I wanted and asked to give me second one of that and the lady refused to bring it. When I argued that I am not asking for different size I am only asking the second one of this she said she cannot get it, it's our policy, this time is for cleaning, wrapping up, we have staff shortage. When I asked I want to see the store manager, and she said she is the store manager.I saw 4 staff members but yet no one could grab a shoe.Why are the gates open to customer, close the shop if you don't want to sell. Don't waste our time.Walked 3 mins to nearby Sketchers, reached there at 5:55pm, asked for different sizes and glad customer service were amazing, even with 3 staff members they didn't give a lame excuse of closing.Here is the receipt, issued at 5:59pm, bought two pair of shoes. Learn something from Sketchers. Not only you lost this sale but also lost future business.I am sure the staff doesn't have capacity to refuse service to customer, you need to correct your policies and make it customer centric.

This is by far the best SoftMoc store in Toronto and definitely my favorite. They have a great selection and the staff is incredible. Huge thanks to Rosie for her outstanding service today. She is super helpful and lovely! Highly recommend this location.

I visited this store today with my two children, and was pleased with the helpful staff and their cheerful demeanor. Even though the store was busy, they took the time to answer my questions and really helped me to ensure I made the right choice. My son is thrilled with his new back-to-school shoes!

we waited for 30min prior to being attended to. we arrived one hour prior to closing and there was a staff of 4 working. 2 young ladies were walking around and seemed like they were doing end of business day stock count.very disappointing experience. customer service was horrible.please avoid this shop

I purchased flip flops for my son. Tag is on, he did not wear them, we have the receipt but we do not have the box. They will not give us a refund because we do not have the box. The service in the stores is poor, very few sales people to assist. It took us awhile to get help. My son has autism and now does not want to wear them. It bound down to a box. Very poor customer service.

Experience at the store was unpleasant specially the manager was rude and negligent of customer service in the presence of other staff members at the store consequently demonstrating the normalization of bad customer service. Misinformation was provided on return policies. I checked with customer care over the phone as well. Overall it was very awful.

Shoes they sell are such poor quality, wore these shoes from them for 1 hour and the shoes were already scratched from normal wear. Went to the store and the store clerks were super rude and started making excuses for the poor quality of their shoes and accused us that we wore it outside and kicked it on stuff which didn't happen ... Never buying shoes from them ever again.