Pottery Barn

3.2 stars? How?I wish that I had read these reviews earlier. Item was ordered well over a month ago, hasn't arrived and the tracking number doesn't work. Customer service, while polite, is unwilling to do anything about it. Please skip this company.

Although I’ve never had an issue with purchasing items from the store itself, the delivery service and the central customer service that they ask you to call with any issues is absolutely atrocious. I don’t think I’ve ever had a worse customer service experience. This is in comparison to restoration hardware just across the street who have been excellent - I only wish that we had purchased more from them and less from pottery… honestly - even ikea would have been better.We’ve purchased our bedroom and dinning room furniture from pottery barn, which took 3-4 months to arrive. When it did arrive, the delivery and assembly company (AMJ home deliveries) assembled the bed with two drawers that wouldn’t close and with leaving black stains on the fabric headboard. They only assembled 3 of the 8 chairs before they said they had to leave for another delivery and that they would call to reschedule. When I didn’t have a call back, I called the central customer service number a total of 6 times. Each time I was assured that AMJ would reach out and schedule a time for re-assembly of the bed as well as completion of the chair assembly. Each time I would wait for 4-7 days before calling back because I hadn’t heard from AMJ. During my last call, they had actually set a time and although I had cleared my schedule to make time for this, no one had showed up.Honestly, this company has gone down hill quite a bit in the past few years to the point that I would suggest avoiding at all costs.

The worst customer service I have seen ever.I ordered a table lamp online and the website shows the light is available in stock and will be delivered in 2 weeks.I did not receive it after 20 days and I called the customer service line. They said there was an issue in the system and they will ask the support team to push my order.My order has been pushed week by week and now after 5 weeks after my first talk with customer services, I have not received the light yet. I asked customer service to talk to a manager or a supervisor 3 times and they said they will call me back but I have not received any call yet.It is 2 months now and I have not received the light yet. while the first day they said it was available in stock.

Pottery Barn is most likely to go the way of other recent big american chains that have closed their operations in Canada. Good quality products but horrendous and irrational services. They are clearly not seeking to serve smaller retail customers.Wanted to order two chairs. Only option was online for home delivery. They only provide white glove" service. No option to receive in store (which is blocks away from me) or at the curb. The flat delivery fee equates to 18% of the cost of this order. I chose not to buy out of pure principal. Companies like this seem unable to comprehend value for money. I just ordered a much larger sectional from another company and was charged half the delivery price as Pottery Barn wanted for two small chairs. Clearly Pottery Barn isn't interested in retail customers. I wish I had read the other reviews before getting my hopes up on their products. Don't waste your time. Look elsewhere. This company is tone deaf."

Extremely poor customer service. Mistakes made by PB sales staff that caused me considerable inconvenience and a waste of my time, yet no apology forthcoming; all I received was attitude. Must be nice to have such a successful business that they can afford to treat customers like garbage. Won't be going there again

Absolute worst customer service I've ever experienced. Delivery arrived 4 hours later than scheduled and 1.5 hours after they texted saying they would be arriving in 10minutes. When I called customer services in the afternoon for an update on when the delivery arrived I was yelled at by the customer service rep. and then hung up on. When I called to follow up with the head of customer service, Amy Stafford I was told that she was on the phone and would call me back as soon as she got off. That was 5 days ago. I would never anything online from them again.

I just had an incredible customer service experience with Pottery Barn Kids. I was having issues getting a sale price with an online purchase. I emailed costumer service (after 8pm) and got a reply within 15 mins asking me to call them. And their call centre was OPEN! At 8:30pm! Amazing! Chad, who helped me, spent time trying to figure out what was going on, found solutions and ultimately was able to get the product sale price back for me. I was very impressed and haven’t had customer service like this in a long time. Other retailers should take note.

DO NOT PURCHASE LARGE ITEMS TO BE DELIVERED!!!We ordered a bed by phone from the Vancouver store on February 18th! The bed was supposed to be delivered between Mar 6-20. They took payment + the $300+ white glove delivery fee but the delivery date kept being pushed and it was finally supposed to be delivered today ( May 8) but when the delivery driver arrived he realized he brought a set of drawers and NO BED! We called customer service and they do not have the bed in stock... The ask is that we check the catalog and order something new... After waiting 2 months, why would we want to order again?!?Human mistake is normal but perhaps implement some check points so the ppl running the warehouse see a bed on the order sheet and load a bed, not drawers!When we made the order I expressed my concerns to the lady selling us the bed (based on the negative reviews) and she assured me that it is rare for this to happen but after our experience I can add to the negative reviews and prevent someone from having issues... TRUST the review, take your $$$ elsewhere!

This store is not child or parent friendly, and honestly very pretentious.I walked into this beautiful store today to pick up a gift card for my older son's teacher as a holiday gift. I had my one year old triplets with me, they were in a pleasant mood and safely contained within their large triplet stroller. I made sure to be extremely careful in the store and not bump anything, additionally, all three babies were smiling and causing zero disturbance, but honestly, I felt a bit out of place walking in with my babies, since there are three of them we usually attract attention wherever we go, however, it is positive for the most part.In the store, I made a beeline for the cashier area to get my gift card and go. Here, there was a customer with her small manicured dog who was chatting with a store associate. The other customer asked me a few questions about my stroller and triplets, I answered politely, and mentioned that I was there to purchase a holiday gift card. At this point any uncertainty I had about being out of place in this beautiful store was answered as a store associate told me rudely that to buy a gift card I would need to move my bus" (this is how he referred to my stroller) and purchase the card from a cashier on the other side of the till. I was shocked to be treated so rudely

In 2005 I purchased a fabulous PB sofa. I was so pleased with it I decided to replace it with a new one in 2022. The sofa I received is cheap. The foam stuffing was advertised as memory foam but it is the cheapest least resilient foam ever. After barely year of gentle use the foam core is collapsing. That and the overall style is less than expected. For the price I paid I am hugely disappointed in my investment. I made the purchase online in 2021 when shopping was challenging. I will not shop with PB again.