Michael Hill Place D'orleans

The whole staff, especially the manager, Tommy, was so welcoming and wonderful to talk to. They answered all my questions and concerns, I felt extremely comfortable and cared for. There was no pressure to buy, they just wanted me to be happy with my decision. I picked out a beautiful engagement ring and they made my whole experience a lot less stressful than I was expecting. Will continue to go see Tommy at Place d’Orléans, I highly recommend him if you have any jewelry needs!

Debbie Kilpatrick was sensationally good. Helped me pick out the perfect engagement ring, found me a great price with a 10-year warranty and had the ring cleaned and boxed in no time. Fair prices, patient and top notch customer service, and all-around an amazing experience when making a purchase as big as an engagement ring. Thanks Debbie and the rest of the team!

Fantastic experience! I have had a ring cleaned and diamond replaced as well as a recent purchase of a necklace with custom engraving. Every visit I am made to feel important and they really listen to what I need and want. My budget is always respected and they put as much time and caring into every person who walks in their doors. This includes the times I am not there to shop but just to drool over their gorgeous jewelry.

I have always had a great experience at this jeweller. The other day, I just went in looking at rings and jewellery with no expectation to buy anything and I actually left with a necklace for my mom due to Mother’s Day and a few rings for myself and they gave me exceptional service.Aparna and Tommy had the best customer service I have ever had at any jeweller. I would recommend this to bride and grooms to be and any body shopping around for signature pieces to add some flare to any kind of outfit.Even their other employees are very kind, friendly, and warm. They don’t talk to me as if I’m a sale, they talk to me just like I am a regular person in normal conversation.

Really friendly staff but they didn't have what I was looking for. This is located within Place D'Orleans Mall.

I came in to get my ring cleaned for an event I had coming up. Mila was great and such a pleasure to work with, although she knew that I wasn’t in to purchase anything. She still treated me like I was a million dollar customer. 10stars for personality and service.

DO NOT WASTE YOUR MONEY AT MICHAEL HILL. CENTER STONE FELL OUT 3 DIFFERENT TIMES IN 4 YEARS. CHEAP COMPANY. CHEAP RINGSI've been married 4 years and my center stone has fallen off my diamond ring 3 times in 4 years. THREE TIMES. Immediately after my honeymoon my center stone disappeared. I hadn't even been married for 2 months and I already had to give my diamond ring back to this company to get the center stone replaced.After not having my ring for months it was finally returned to me, at that point I was pregnant and wore the ring 2 months before I couldn't anymore. This year, again this cheaply made $5000 diamond ring lost it's center stone yet again. I returned back to the store, I was met with disbelief that this happened by the manager, she said she's never seen this before (found out later this was a lie). It was replaced, and given back and I swear within months of the second replacement MY CENTER STONE DISAPPEARED AGAIN. I have never in my life heard of this happening ONE time. Let alone 3 times!!!! When I returned with my ring for the 3rd time, I asked if I could switch it for an entirely new ring since this one seems to be clearly faulty, well the same manager who never had this happen before" said maybe after the 4th time they will replace the entire ring as that's what happened the last time she had this same situation happen. So apparently I'm not the only one this has happened to... and it's not just my ring design.At first I was impressed with Michael Hill's lifetime diamond warranty but having a ring from them for 4 years now and having to deal with their bullshit I realize why they have this lifetime warranty.... it's because their rings are absolute garbage. The second time it happened I asked them to put extra prongs on it because I did not want to return again with a broken diamond ring

I went in to buy a gift for my mother and the manager Tommy really made it easy to know what to choose. He really made me feel welcome and at ease with no pressure. Definitely coming back for all my jewellery needs. The staff is exceptional!

Mila is a really hard worker. She goes above and beyond to help her clients. Always wants to ensure her customers satisfaction would highly recommend her to anyone

Purchased an engagement from this location. Was helped by Andrea and Nik. Incredibly great experience! I had been to a few stores before and went to a few after but the quality of the customer service and how comfortable they made the experience was above and beyond my expectations and far better than anywhere else. If 6 stars was possible I'd give it!