Centro Medical and Surgical Centre

If you see this comment. If you are mentally prepared, the experience of coming here will not be good. The receptionist is very disrespectful. Indifferent eyes and ruthless attitude. Eventually, you will leave here with anger.

This review is for Dr. Jin-si Pao, who has been less than stellar in dealing with my chronic pain issues. She will speak to you like she really cares about your well-being but in fact, it's her own liability that she's looking out for. She refused to operate on me for personal reasons contrary my GP's opinion and then refused to refer me to a clinic of my choice for an alternative treatment method that she herself recommended! I read some reviews that she is a skilled surgeon but it seems that is the limit of her positive feedback. Don't waste your time and seek out a different surgeon who is willing to take calculated risks to help you get well; this one won't do anything for you except waste your time! How disappointing.

Tops the rudest receptionists I have ever dealt with. They have little interest in providing any kind of customer service.

Clean, professional, Best family doctor in town, Dr Ezra Kwok. Need to make appointments ahead of time. Little wait.

I have been a patient of Dr. Carolyn Yeung's for a number of years. She has been amazing in treating all my medical needs which are numerous - asthma, compression fractures, heart, lupus, etc. She coordinates my specialists and always has time for my questions. Her staff have also been wonderful and if one does need to see another practitioner if Carolyn is away, you will find them very professional as well. I love this clinic!

$500 for a Lipoma removal with my doctor's prescription. I now realize Vancouver has been annexed by the US and are practicing for Profit Medical, or maybe it is just this place.

I wish I could give 0 stars!!! MY FAMILY AND I WAS KICKED OUT DUE TO A RIDICULOUS ARRANGEMENT!!!We (2 adults and 2 children) were accepted as new patients in about April and have booked an initial consultation with the family doctor in late August. Today I received a call from the clinic that my family and I have to be removed from the patient list because the doctor need to take a long leave and they are not sure when will the doctor be back. I was shocked and upset. I will never blame the doctor since it was not the doctor's fault. I feel frustrated because:1. I referred my friend and his family to register at the SAME doctor as new patients. Actually they registered AFTER us but they have met the doctor once. Eventually the clinic didn't kicked them out but transferred them to another doctor of the clinic!! I considered both of the families are patients of the clinic since we were both registered and accepted. Why the clinic kicked us out but keep them? IT'S NOT FAIR!! I asked the staff the same question but she just yelled at me and told me not to compare with another patients. I know it was just an excuse because she was unable give a convincible reason.2. The clinic ignores and needs and rights of the patients. It is very hard to find a family doctor that accepts new patients. On top of that, the clinic not only kicked out adults but also my children. Actually I planned to seek a medical consultation and a specialist referral at the scheduled appointment that was cancelled by the clinic because my daughter needs a long term ophthalmic follow-up. Now I am worried because I need to start over searching for a family doctor again.3. The attitude of the staff was extremely rude. No apologies when she represented the clinic to notify me about their ridiculous arrangement. She was unable to answer my doubts so she just scolded at me and told me to call the clinic again after 3 months to see if the doctor come back.I still can't believe that I suffered from that terrible experience. BAD MANAGEMENTS, NOTORIOUSLY BAD STAFF. I will never recommend this clinic!

Doctors Tania Kung and Thomas Law are great, however the front desk staff are among the rudest people I've ever encountered. I've been going to Centro Medical for over 2 years and have yet to have a single positive experience with the support staff. I've experienced being hung up on, yelled at, and spoken over on multiple occasions. Who yells at a pregnant person? I understand they're busy, but that's not an excuse for consistent rude behavior especially in a customer facing role.

My family and I have been seeing Dr. Carolyn Yeung for about 8 years now. She has always been very attentive, professional and patient in explaining any medical details. She and her staff are also very committed in meeting our special requests and have called in after-hours to follow up. I'm happy that we have her as our family physician as I know she genuinely care for her patients.

The receptionist informed incorrect mode of accepting payment . So I had to run to the bank to withdraw money .When I returned later from the bank there was no indication that it was lunch time and the receptionist had left for lunch leaving my personal documents on her desk in a way anyone could read all the information from the documents .I had to wait over an hour just get my documents .Overall : not a good experience at the front desk .