Piscine Fibro Canada Ltée

Was ask to rate to participate in a 500$ draft, but wasn't asked to put a specific star rating, just rate us. Fair enough.My experience is good, but not the best.I asked if I could protect the place where they dug, was told yes. On the dug day, was told to remove all my protection. I spent 3 months preparing the backyard and I must redo everything. Yes digging does expect to yield some damage, but at least my protection would have negate much of it.The pool itself is nice, but was carried using a crane with metal chain. Got small spot of rust everywhere. Was told to sand it down. I tried, didn't work and worst, it removed the non slip coating on the steps. I finally was able to have someone come over for acid wash, didn't so it. Said it's too small and gave me a sand paper...Closing the pool with them, 250+ as of 2021, is required for the warranty. Unsure if that's lawfull. It's like a car maker saying you aren't covered if you do your maintenance elsewhere, which is illegal.Pool came without the salt module, chip shortage due to pandemic. When they installed it, the pool was closed. They came in my backyard on the day they said they were coming but no knocking, just walk straight, installed and gone. Samething happened when they came to close the pool. I don't like that, you come to my house, you at least annonce that you're here. Also, when they installed the salf machine, they had to saw some pipe and they left the place full of pipe dust that have now sticked to everything in my shed...Also, the electricien they are recommend install a wall with all of the required module, but there's no switch. So to turn off your pump for maintenance or other reason, you have to turn off the breaker with your watery hand... It also prevent from installing a timer.Was also told they will fill all around the pool and then the other company that does the concrete will finish everything else. But since there was one side that they decided it was a bad idea to put concrete, they didn't even fill it. I had to buy and transport about 8t of 3/4 stones to fill that 20 feet x 5 feet 2 feet deep, while carefully not drop them in the pool.So for my experience it's an ok rating.

Having had a very average-to-poor experience with a different supplier for our in-ground spa in a previous house, we decided to go with piscine fibro for our in-ground pool. I am extremely happy we did.Very reliable, dependable product, but most importantly absolutely impeccable after-sales support, which is what's lacking for most similar companies. There was a tiny hiccup during installation, which lead to a very minor leak - but only became evident once the electrician installed the pump. (pool was still operable) Piscine Fibro sent someone the day after we told them about it.Their manuals, descriptions, QR code triggered videos, etc. make the pool super easy to get up to speed with, and they have a dedicated support line if you need help.10/10 would recommend. I'll post a picture once the patio around the pool is done.

Pool is great. Service is terrible. They don't even pick up the phones or answer your questions.EDIT: They answer your questions over e-mails but respond with very generic procedures without really solving your problem. Very very poor service. Wow.

#1 at leaving a mess behindCustomer took down the banner as soon as they finished up… guess he was too shy leaving the sign up. We can trace back the mess through the entire city.Workers where considerate enough… finishing up they left a nice pile of dirt ready for some unsuspecting citizen to drive into it and ruin his undercarriage.In short: you want to find a quick way to ruin your lawn as well as your neighbors while underplayed workers setup a a fiberglass pool with no foundation in your backyard and have your entire neighborhood to hate you, contact them as soon as possible!

Amazing pool. We chose the F22 model. They were able to install rapidly even during the pandemic. Half a day for the installation. Was able to use the pool the day after the installation. Everything went smoothly from A-to-Z. The salt system was on backorder but Fibro contacted us and installed it when it was available. Very satisfied customer here !

Called for a quote on a 10x20 pool. The sales representative was rude and arrogant. Mentioned that they need 7 feet clearance to pass with their machinery. If not, thats your problem". I can understand not being able to provide a service based on certain limitations

If I could rate this company a zero I wouldI reached out to fibro in January 2022. Discussed my project and as requested provided my certificate of localization so they could have confirmed that I had the proper access. At that point they confirmed all looked good. I payed them a deposit to send pool designer. Fast forward designer visited and confirmed the pool size which would fit in my back yard, however did not confirm if I had the proper entry access to get to my backyard. Fibro than unannounced to me sent an installer from their team to confirm if I had the required access for their machines to access my backyard and also get the pool in.At this point they indicated that the size the designer had recommended did not work. At this point I agreed to go with a smaller pool and smaller machines to access the backyard. By the way which I had to pay additional for. It was also explained to them that I did not want to have them go on my neighbours land to avoid any damage. Hence me paying additional for the smaller machinesThe day of installation I was advised that there was no way for them to carry out the project without them accessing my neighbours land. I received frantic calls from the office indicating that I had not done my due diligence in advising the neighbour. Obviously there was a lack of communication within their team as this was clearly discussed when I added the smaller machine and downgraded to a smaller pool. On the day of installation we called fibro to ask if they could send someone to the property to confirm if a smaller sized pool could be installed. They refused and indicated that if they would send someone additional fees in top of the 40000 would be charged to me . At this point I cancelled the projectToday I received a bill of over 5000 for their displacement of installers . So I am currently down almost 8000 and no pool (this also includes my down deposit and permit fees)When shopping for pools other vendors clearly told me off the bat that this project was not possible as I did not have the proper access. But fibro was obviously only after my money

Amazing experience! Pool was dug and installed within 6 hours, filled and swimming within 2 days! Experienced workers at every phase of installation.

My pool was installed on the date specified, the team was present at exact time they said they would. In and out in 6 hours. This company has great pre sale service as they advise what pool would be good for a specif lot. The designers were great, and their after sale service is absolutely wonderful. I’m very happy with my pool, and would definitely recommend to everyone!

I bought a Spa 4. I couldn't be happier. The quality, the look, and the easy maintenance, made Fibro an easy choice.