Cooke Insurance Group

I have been with this company for 7 years now. Each year they go out to market to get me the best possible rates at renewal. At one time a few years back my company was robbed. They handled the claim promptly and professionally. I am more than satisfied with their service

Biggest mistake i ever made we supose to pay 275$ per month and they took 4 month to process our policy we called almost every week to see what was going on and every person we spoke to did not know anything and now we need to pay 450$ per month because of there mistake and and when we try to cancel they wanted to charge us 800$ and all that because they are low in staff this is unaceptable for an insurance company they could have tried to contact us and and fix something up. If i could put zero stars for rating this crappy company i would

Wasnt able to give me insurance for the mini home i purchased due to anything over 20years they can't. But their service was very kind and informative. Id recomend them to anyone

Not great to deal with when filing claims, you are put through the ringer talking to 3 different companies, they don’t deal directly for you & take care of the claims. .. nothing is done in a timely manner. They do not go out of their way to find best price. When we bought second car they missed out on having it insured with them because of their early closing time (3pm) Fridays. I wouldn’t recommend this insurance company to anyone.

The low ratings represents them well. There are plenty of other/better insurance brokers.

commercial insurance rate is too much high plus who can pay 12000 upfront for insurance who's work is based on day to day earnings that is ridiculous

Since being and feeling like a high valued customer at Martial and Associates for over 25 years...I recently in the past 2 to 3 years discovered they had been sold to Cooke insurance (not certain how long ago) and thought since the people that worked at Martial and associate's had continued serving me as such and had moved on within this company. My expectations were no less than before while expecting the same friendly service and being there to assist me and my family in providing us with the best scenarios of insurance as always. Without mentioning any names I am certain if I would have been able to discuss my certain situation with any of the managers above this person or even owner of this company would certainly take measures into preventing the terrible treatment I have received and would have taken the time to listen to my complaint as well as taken corrective actions to the manner in which I had been treated on the phone during the several phone calls I have had with this person. I had always kept my tone as a gentleman as well as respectful the entire time even while being extremely patient and careful during my call with this person although I should have hung up the phone immediately. I did explain to them I had been with Martial and Associates for over 25 years and the response was basically dont care take your business where you want basically....no attempt to try and keep my loyalty and commitment. I immediately considered checking out other insurance companies as well mentioning the treatment and the accusations I had received from this person at Cooke insurance. The moral of this story is that thanks to this I have found better coverage for same price I was paying at Cooke insurance. Something like this would not have happen while the people at Martial and Associates still would be working there. This person should not be serving the public or definately their line of work. I am an easy going person and was a gentlemen and if so I wonder how people in which have a short fuse that they deal with this person. Cooke must be losing money as customers would be leaving after treatment like that as well.

I hate that I can’t put less then one star.This is got to be, by far, the worst insurance company in the history of insurance company’s.I really hope people see this because Cooke isn’t organized, they don’t comunicate, they give you the utmost terrible service.Just a really bad place to do business and I wouldnt expect more then 3 days notice to anyone who wants to hop on with Cooke, they won’t tell you anything about how much you’re going to pay u til ya maybe 2-3 days before.StupidCooke insurance should get cancelled forever and never come backGood god.Edit: I’d like to call out both Amanda’s for being terrible at their jobEdit again:I’m gonna be calling some type of head office because I just found out today that one of the “brokers/agents” there, have my information out to a random person who isn’t even related to me and told them everything on my record and what not.Lmfao very professional

Not a very pleasant experience.I called last Thursday to enquire about a substantial policy to cover my fleet, 8 pieces of equipment.Today is 1 week later and I have not even had a callback.Guess they do not want or need my business.

horrible service high rates they pull money out your account after u cancel n the reason to use a broker is so they shop best deals for your insurance n they didnt ever after 5plus years with them im fed up