New Balance Richmond

Very nice store. Jack was excellent at helping me picking the right pair of shoe. He proposed different alternatives and had me tried a bunch to make sure I would buy the pair that fitted me best. Highly recommend this store and happy I was able to deal with Jack for my purchase.

The customer service here is top tier. Steven went out of his way to help me as much as I needed. He offered great advice on what shoes to choose while keeping in mind the style I’m going for! Thanks Steven!

Excellent and friendly customer service by Sam. He helped me find the right runners so fast. He's a rockstar! Thanks! Came back another time to exchange the runners I got because I needed a wide" fit and Anthony was just as amazing as Sam! Super knowledgeable and has great customer service as well."

The Staff today was super nice at this location I want to Thank Both Jack and another employee that I regrettably forgot to get her name she was super nice and took the time to tell me the options for my shoe that my doctor recommend I was able to choose the shoe which was New Balance More for work. I wanted to take the time to also include her in this review because she did an amazing job I hoped I had gotten the time to get her name because I also want to include a 10/10! amazing knowledgeable individual and deserves to be included for amazing customer service as she also mentioned because of my doctor referral I got a slighter lower price so huge loving support and thank you very much.I also want to thank Jack he was very sweet and kind as well he took the time to check either there was stock available for my size and recommended the shoes for me thanks to Jack he also informed me that if there are any issues for my shoes I can always return to the store with the receipt and there be no extra charges I feel New balance knows how to treat customers so huge thank you I hope there be no issues once I wear these shoes for work if there are any issues I'll be happy to return back to the store as the services that was provided was amazing Huge Kudos for Both Employees and Jack as well did an absolute amazing job 10/10! New Balance amazing experience 5 star review. Thank you!

Highly recommend going to New Balance Richmond, especially if you go when Matt is working! My mom and I went in looking for running shoes and he was so helpful in showing us what kind of shoes would suit my foot shape, how each style should fit and brought out a bunch of different sizes for me to try. I ended up leaving with the comfiest runners ever, and finally had no pain during my morning run. We had such a great experience that I went back the next day with my boyfriend. Thank you Matt!!

Wife needed a new pair of shoes and i told her to check out New Balance.We were greeted and attended to by an associate named Anthony, he showed my wife, some styles and asked her what she wanted, wife tried on 3 different styles and different sizes, what really impressed me and the wife was Anthonys patience and knowledge with the shoes, Wife ended up getting the 990v6 and she was really happy.Anthony, Thank you very much and keep up the good Work!!’Bok

My husband and I came into Newbalance for the first time today. Jack addressed us in a professional yet cheerful way. His energy was unmatched. He let us know many different alternatives for running shoes. He also measured my foot and picked out an amazing pair of shoes for me and my husband. I can’t express how thankful I am to be helped the way Jack helped me. Overall an amazing experience and will 100% come back again! Thank you Jack.

Jack helped my Dad find suitable and comfortable shoes. My Dad has had numerous issues with feet and knee pain. Jack was patient and offered suggestions. My Dad walked away with new shoes and we both are really impressed with the selection and customer service. Definately going back and recommending this store.

Amazing guest service, thank you Kaylee and Steven for your amazing support with helping me determine the optimal shoes for my needs.Specifically thank you to Kaylee for realizing that a special order shoe was available for me to try and searched the back stock for them. She made me feel extremely supported with my inquiries.Definitely coming back! One of the best customer service experiences I’ve had.