Olympic Wholesale Co Ltd

no safety measures for drivers. Very slippery yard

Olympic Wholesale has a big selection of products, more than just food. It offers baking utensils, various packaging - one-stop shop for this kind of supplies. So, it should be an ideal company to deal with. Except – it is NOT.Misinformation (and sometimes total lack of information) about available products were quite common from the beginning. A very rude accountant adding spiteful comments unrelated to our financial dealings, numerous delays with order preparation, several other problems showing incompetence, and general lack of promptness were quite hard to deal with. But as I learned – it was just the beginning.When on a modest order of about 20 different items – FOUR things were handled wrongly, resulting in wrong quantities, two paid-for items totally missing, and two other items I never ordered nor wanted sent to me in error – the real unpleasantness began. That caused me losing money being unable to produce what we needed with only part of required products – but lets concentrate on dealings with Olympic.That was over half a year ago. Since then I tried in vain to make them fix the problem and deliver paid-for goods. Instead of prompt assistance one would expect, I only received lame excuses and endlessly broken promises that they will look into that - “next Monday”, “after the weekend”, and so on, so on, for months to come. Not even once an apology for errors, or a hint of admission that these errors were easy to avoid and are embarrassing. It feels like dealing with spoiled preschool children playing a game of running a shop. No spine, no sense of responsibility, no customer support.When after months of trying to get the missing items I got tired and requested a refund, guess what? I just got more broken promises, and recently my emails are not even being answered. It is now half a year, and I am yet to see my refund for items paid and never delivered.It is in total contrast to what I would expect from any decent company, and I find it terribly disappointing. To give it a justice I should say that the boss seems to be a well meaning person, but also completely unable to control things. I am now looking for another supplier, and I am quite sure that whoever I will find, it won't be as bad as this. It is not easy to fail on all fronts when handling a simple order – so things should be better - wherever I'll go. I am approaching my retirement, I dealt with great many companies in my life , and in all honesty this is among my worst experiences ever.If you are looking for courtesy or just a basic but decent customer service and don't want hassle or money spent on nothing – think twice. I share my bad experience to help you have a better one than mine.

Their sales rep provided outstanding service. i am very happy with them.

Awesome experience dealing with the whole team at Olympic. Looking forward to many more. Thanks guys.

November 21, 2017 - Whoever was driving your company truck on Markham Road south around Progress Avenue (south of 401) needs a good talking to. Almost caused two accidents.

You're union drivers need to learn some customer service. If this was my business and I was able to make this type of change I would go back to the ever wonderful Grain Process for all our flour needs!

This place is terrible for Back up semi Truck!! If you’re new driver avoid going to the company!!

Truck drivers, be ready to wait 8hrs to get in the door and who know how many to get offloaded, and message for security department, back up all the way from street with no a flag man it is not safe, asking the truck key to the driver don't warranty that the driver won't take the forklift driver for a ride, if you want to be sure that that don't happen you must lock the air line of the trailer, also you may detach the truck from the trailer and use good Schock wheels, like that you found to cover more point with your insurance and won't let the driver without oxygen, thank you. Take my advice, don't take from and inspector.

Worse specialy the receiving guyOn the phone no manner..no value of time