Tool Rental at The Home Depot

Had a few items that were purchased using my debit card which unfortunately got damaged and the magnetic strip couldn't be read anymore. The manager refused to lookup the receipt by the card numbers, something that other stores were more than willing, and refused to return the items for store credit even though the items are exclusively sold by home depot and the items were big a$$ blinds that were most definitely legitimately purchased from HD.Worst customer service and absolutely no logic

Spent 25 minutes in a line to rent one of two machines I had seen outside before coming in. The employee at the front counter was doing his best to take care of..... vehicle rentals, tool rentals and returns all by himself. Finally was served and told that those machines were not for rent because they were broken. Terribly managed location. Another business using Covid as an excuse to cut staff costs while they are busier then ever. Should have gone to Stephenson's Rentall in the first place.

The stor is open but nobody work there the curb pick up it's open but nobody answered the phone or do anything shopping carts rolling all over the place very nice store

Big selection, tools usually in good working condition

The staff are very friendly and knowledgeable, but I think there needs to be more staff working here. I think it is the van rental that takes up a lot of time as the staff needs to go out to do a check through both times. (check-out and check-in) Once that staff goes out there is no one else there. Meanwhile there are 4 customers waiting in line to rent equipment. (I waited at least a half hour this time around) I rented a carpet cleaner and brought it home and halfway through the job, the motor started malfunctioning. The staff should not release equipment that doesnt work properly. The staff mentioned that the technicians aren't there often. So, I guess more staff needs to be hired to make this operation work.