FX Caprara CDJR Alexandria Bay

I had heard their ads over and over again about used car values and decided to find out what all the hype was. I was met by Salesperson, Sharon Cullen, and explained to her my situation and concerns. Sharon and her team were amazing, with great professionalism and genuine concerns for helping to meet MY needs. The experience was great !

Everyone at FX are so friendly and kind they really take the time to make sure you are getting the best deal possible! They make you feel as though your not just another customer who there trying to sell to but are like one of there own family members! I’ll make sure to recommend everyone to go here!!

Overall I had a negative experience from the time I submitted a PDF file to the time of delivery. I brought my issues to Charlie Carrara the owners father, because no one at that dealership was willing to work with me or help me with all of the issues I faced during the buying process and delivery. However even after reaching out to Charlie, not once did anyone take care of me or my Jeep. When a customer spends over $82,000 on a Jeep, you’d expect the staff to give that customer the “Royal treatment”. Instead I was shown to my Jeep, than I couldn’t get anyone to help me inventory the Jeep or any of the aftermarket parts that I had purchased like the half doors. I also noted that there were parts missing on delivery in September 2021, I was given their word they’d get me the parts. It is now February 2022 and I still haven’t heard from Chris or anyone at FX about the missing parts from my order.I have 100% been treated better at many dealerships, and definitely treated better for spending a lot less money. So I will say if you’re the type of customer looking for a special experience or to feel like you’re part of the family and that you, your needs and concerns will be addressed and respected; I will assure you that you will not find that type of atmosphere here at this FX dealership. All they care about is how much money their making and/or moving inventory.

We just purchased a 2021 Durango with the help of George. From the first phone call to the wave goodbye, this experience was so smooth and it just felt right.George was overall a really nice dude. Answering all our questions, no matter how silly they seemed to us, and making us feel comfortable the whole way through the process. And every time another employee walked by that was seeing us for the first time, they would greet us and ask us how we were doing. This team has great customer service and cohesion.We will definitely be using FX Caprara Alex Bay for all future car needs. We don’t hesitate to call or reach out with any questions or concerns. This place is the absolute best in the area, and we recommend them to everyone looking for a new vehicle. This place is, without a doubt, the place to go!

Everyone at FX are so friendly they really take the time to make sure you are getting the best deal possible! They make you feel as though your not just another customer, they listen to your needs. I’ll make sure to recommend family and friends to go here!! Great experience! George went above and beyond to make sure the deal worked for me! I thank George and everyone else behind the scenes that made it work.

Great service great attention to details very informative staffMy go to dealer from now on

Do not purchase vehicles at this dealership or any of their other Caprara locations. They over price and hide too many fees in their contracts without telling you. They do not talk to you about what has been fixed on the vehicle in the past and they hide any problems it does have until it pretty much Fs you over financially. Also if you are military then I recommend you do not go to any dealerships that are near post. Dealerships like this one, when I was active duty will try any which way to sqeeze every penny out of you. It's not worth it, even if it's a closer location. Take your money and research some actual reputable dealerships that don't have a history of price gouging military members.

They keep things changed up in the lobby :) they also have a small snack bar and waters. I keep forgetting that.I really appreciate the respectfulness of those who work here during check-in and when it comes to being told about what's needed and if there's more than at first expected they come to let you know about what it will cost and at times will even go above and beyond like when they were already working on our rear brakes they also took care of the front brake pads and checked things as well. We have been bringing our vehicles to this dealership since 2010. And have grown to trust them.

The guys at FX Caprara are amazing! Very honest in every aspect of their business! The trade in value they gave me on my truck was extremely fair. I had talked to 3 other dealerships and all 3 of them were trying to beat me up on my trade. Thank you FX Caprara for making this purchase of my first new truck so great!