Movati Athletic

I pass by 3 gyms on my way to this location but it's worth it. Excellent gym! Great group classes and they're back-to-back, friendly instructors and good teaching contents too. The whole place is clean and organized, smells and looks good. Front staffs and managers are friendly.The women's locker and bathrooms are very clean and tidy. Not a tiny dust sitting on the corner and on the floor. The cleaner staff named Elvie is continuously cleaning-up and polishing; also friendly and polite. I like the privacy of women's only pool and hot tub. The bench to the locker doors are equally spaced, not having to check any open doors when you're getting up.No cafeteria, only a drink bar with lots of healthy drinks, smoothie selections.More pics to come...

Ahh man this gym was great back in 2018.Came in today and there were 5 staff members behind the front desk doing nothing. Wasn’t greeted or offered a towel, they were all socializing about the parties they went to over the weekend.Only a handful of staff here have good customer service skills. The cleaning staff are great.I remember in 2018 management was actually going around the gym every couple hours to put weights away.

I am writing this review to express my dissatisfaction with the services provided by Movati Athletic in Richmond Hill. I have had a very disappointing experience with this club, specifically with the customer service provided by their front desk staff.I have encountered several issues with my membership, being told I’m not aloud to use the gym at time because I’m from London Ontario and unexpectedly being cancelled without my knowledge. Despite being a loyal customer for years and having patience wit many attempts to resolve these issues with the front desk staff, I have received little to no assistance or explanation. The staff has been unresponsive, never take notes and are very rude and unhelpful, which has made the situation even more frustrating.Overall, my experience with Movati Athletic in Richmond Hill has been very unsatisfactory, and I would not recommend this club to anyone. The lack of communication and customer service has been unacceptable, and I am disappointed with the quality of their facilities.

They cheating all client to tell truth, i,canceled membership before covid after 6 mount they steal money from my account,when ill get there they said we can return money ,I now they cheated ill talk with bank and igot my money back becurful for this company.

The plus points of this location are cleaness, and various group training classes. The major negative points of this location are parking spots limits, overcrowded members, and out of order machines. In the rush hours, many people are working out and almost all machines are occupied! A couple of machines are usually out of order! One side of Dual Cable Cross is out of order about 2 consecutive weeks! We should get our money's worth!

Started going to this gym 2018, it was an awesome back then. Ridiculous after covid. Family washroom is a complete flood EVERY SINGLE day, and I've seen crawling ants two times in the bathroom, also dead ants inside the pool floating. The design of the family pool is also funny because it doesn't require key card to enter. R&M and cleaning is obviously under staff, but I see they are hiring now, hopefully the situation gets better soon. The two stars are given to the friendly R&M and cleaning lady in the lady bathroom.UPDATE March 28 2023Okay! The pool is much more cleaner, at least no floating insects! Though they put a lot of bleach... which sucks for my skin, but at least sound safe. The washroom is still flooding as there weren't towel as people step out. So I think it's more fair that I don't be blamed on the manager now. However! I highly suggested their manager to consider letting cleaning group to come after their opening hour cause it just doesn't feel right seeing them pour the bleach to the water. From 2 stars back to 3 stars.

As a member of Movati Richmond Hill I must say the staff are incredible. Especially Daniel. He’s very friendly and helpful in every way to make sure members are well looked after. The cleanliness of this gym is very well looked after. Most definitely recommend

Great gym! Love that they offer classes as well. Daniel is the best - highly recommend you ask for him if you’re going to sign up. He shows you around, answers all your questions / concerns and is super friendly. He made my experience even better!

I'm editing my previous review from 5 stars to 3 ( to be honest it's 2.5 stars for me ) I hope the management read this review and consider to make better change in their business decisions.I joined Movati in 2018 and was very happy with this club until recently. When I first joined, this gym had everything , and stood out from other chain of gyms in the area. I used to brag about Movati all the time and recommended to many of my friends. The amenities that came with the club membership that was most enticing to me was that not only it's a place for me to workout , Movati also takes care of my family; the play room, the family swim hours , there were even swim lessons I could sign up for my kids.I understand a lot of things have to get canceled during the pandemic, but now not only the family swim time is still not available in the Richmond hill location, the play room will be closed permanently as of July 2023. The club now offers less compare to pre-pandemic, it really doesn't stand out to other chains of gym anymore.Movati is still a good place to workout , the fitness classes are great, instructors are mostly good, but as a long time member, seeing more and more amenities being taken away while paying the same rate, it's not a very nice feeling.

I joined Movati with my family, attracted by its reputation as a high-end gym facility. While I was impressed with some of the amenities and equipment, I was disappointed by the overcrowding at the gym. Despite paying a premium price for membership, the gym has become terribly crowded, which detracts from the overall experience. Additionally, the overall cleanliness of the facility, including the lockers, is not great. At times, they can have an unpleasant odor, which is very off-putting. However, I have to say that Rita, one of the yoga instructors at the gym, is absolutely fantastic and caring. Her instruction is top-notch, and I would give her a 5-star rating.