Trillium Moving & Storage

This moving company is a scam. They assure that everything will be delivered to your doorstep safe and as is when you book them but its just a big fat lie..my mother is old and she trusted them with all her belongings. They were so nice and sweet talking her. I was still iffy about them so i had numbered all 28 boxes in the inside so it wasn't visible to the movers/helpers. I also had a notebook made for my mom of what items went into what number of box. So 2 and a half weeks later she received the boxes because she was moving from Ottawa to Calgary, they rushed in all the boxes and left with the payment so quick my mom had no time to go through them to see if she is missing anything. Couple days after she is setting up her new room and unboxing and she notices that her expensive and all branded perfumes, bags, clothes and knit wears are missing and we are talking about over 12g worth of items. she called them and kept calling for days and so did i. I tried getting a hold of the person in charge and all they had to say to me was that they're sorry for the inconvenience and that the best they can do is send me an email with a form that i would need to fill up for my mom to get a reimbursement which is by the way not a guarantee. I went ahead and filled out all the forms and went through all the trouble and all we got back was $200 for all the loss. Thats just stupid and it gets worse because when you try and call them back, the person you spoke to is super busy that he cant even answer our calls back for weeks. what does that tell you about this moving company???

***IF YOU ARE THINKING OF USING THIS COMPANY, DON'T!!!My husband and I had the great misfortune of using Trillium to move. Firstly, their initial estimate" that they provide you is not even close to what you will end up paying. I paid several hundred dollars above what I was originally quoted. Just read the other reviews and you'll see this is a trend with this company. Secondly

Please avoid this company at all costs!!!! They will bring nothing but hardship to your life.Issues include but are not limited to:- Rescheduling the delivery at the very end of the business day right before the delivery was scheduled the next morning.- Being insulted and called a liar by dispatchers for telling them that they had indeed given me a window of time for the delivery.- Provided a price at that time that was greatly more then had been quoted.- Threatened to withhold my goods and insinuated that damage would be done if they had to hold onto it any longer then the planned delivery time.- Delivered the goods late even after changing the delivery time.- Broke several items and tried to hide them upon delivery to go along with there being missing items.- Did not provide any paperwork whatsoever upon delivery.- When receipts were finally provided more then a week later they showed charges for storage even though the shipment was never stored and free storage was promised.- When I weighed my goods at home I found there to be a weight discrepancy of 1000 lbs from the phony scale ticket that was provided.- Informed me that they could do nothing because if I wanted I could have gotten a rescale even though I found out the weight the day before delivery. Then was told that the shipment had already left, there was no way to get it back to the dispatching place, and no way to change the delivery without charging me more. How then was I going to get a rescale?- Gave limited recourse for all issues and were unwilling to be reasonable in making amends for there actions during the move.- Provided minimal to no reimbursement for all of the damaged goods simply saying that I was getting out ahead by not having to pay the deductible.Truly a horrible experience in which I was scammed for more then $500.00 in faulty scale weights. Much damage to goods. Frank disregard for clients even though they are a so called family company".Do not use this company. Do not hire them even if they seem good to start. This is a ploy and as soon as the goods are picked up the good service ends because they know they can hold your goods for ransom.PLEASE AVOID AT ALL COSTS"

Overall, not bad. Could be better, but I'll explain.So the drivers were magnificent. On both my receiving end in Edmonton Alberta, and delivery in Port Stanley Ontario. They gave me a timeframe to wait for them and they arrived at the start of the appointed time. I had only used cardboard for protecting my televisions, so the movers provided blankets for an additional cost, and disclosed that to me right away. No mess, no floor scuffs, overall highly professional. My issue, however, was with the office staff.For one, make sure you check the shipping date, because my stuff was held for 9 days in Edmonton where I was charged for storage that I was unaware of. Two, when they say it will take twelve days to move it across the country, they mean twelve business days, so be aware that their drivers do not operate during the weekend. They were unable to even give me an estimated location on my items when I called, simply telling me that they were in transit" which was annoying. The cost quoted was 1069 plus 150 to move my toolboxes

Very satisfied with the service and performance of these folks. Great service from the pick up crew. They worked over time and got it done. We had much more then we originally estimated and I was still packing on the morning of the move. They were kind enough to help and we were able to finish a little bit after 2 am. They hardly even took any breaks.As for the delivery, that was a bit easier, as most of the bigger items were being delivered into the barn and that was an easy offload. The delivery didn't take nearly as long as the loading.We had a bench that was a bit damaged and a bookshelf that is missing one of the parts. Other then that on our almost 19,000 lbs, we were sincerely satisfied. Great appreciation to Kate who took care of our move and Lisa. Loved to feel like they were part of our moving family as well. Will make sure to put a Christmas Card in the mail for them.

Their rep was very quick to setup an appointment and offered me the best package that suited my requirements.He was very responsive and attentive and al very informative.He clearly explained what should I expect and how far they can go.They padded all my furniture nicely, took great care of the valuables and breakables and completed the loading without a hitch.Delivery was made within the allotted time nothing was damaged or broken, not even a glass!!And I paid less than the estimated amount which was great. In the end, I got a very good service within my budget and allotted time.They paid total attention to what they were doing, making sure not to damage my stuff, the walls of the apartment I was moving out of, and the property that I was moving into.Their rates are very competitive, Thank you so much God Bless!

This company moved our household goods from Calgary to Windsor via Toronto with a month of storage. The total payment to them was about $4000 less than the quotes from the National companies for the same total weight of the shipment. However, this company does not stand by their guarantees and normal responsibility for the condition of the goods and insurance to cover the items.A large framed artwork was stolen from the shipment somewhere along the line of their transfers of goods or in their storage facility. The art piece is worth about $3500 and they have made no attempt to make an insurance claim or to get back to me to discuss what they are going to do about it.Other than that, the contractors they use were OK, but they charge a lot of extras for any packing materials or time spent packing pictures and other stuff that you have not already done. You have to have every last item packed and ready in order to get the discounted rate they are offering in the estimate. Additionally, the original estimate was ridiculously low, but I checked the actual weight (from Allieds' estimate) and multiplied by Trillium's cost per pound to come up with about $10,000 estimated cost. The actual total demanded (before delivery of your goods) was $12,500 and with the stolen piece of artwork the actual cost to me was $16,000 which is about what Allied and others were quoting right from the start.So there was no actual cost savings using Trillium and nobody stood by their claims of an insured shipment. In fact the customer service people avoided calling be back about the stolen piece and I had to keep hounding them. They did not seem too concerned that someone in their organisation is a basic criminal. Eventually I gave up calling them and they figure I can't afford to take them to court... they may be correct on that issue.So, I would not recommend using this outfit as it was generally a great disappointment in business relations and I lost a unique and irreplaceable piece of artwork during their moving process.

I give two stars because most of my stuff made the trip from Winnipeg to Ottawa. Unfortunately I wanted, and had expected, all of my stuff to make.Dealing with this company was a hassle from the second they got my things loaded into their truck.The final price was double what they quoted for a one bedroom apartment.On top of that there were at least two unaccounted for boxes (actually one box and a bag) and my vacuum. When they came to drop off the items they unloaded a chair that wasn't mine, which I quickly pointed out to them.I called them immediately when I noticed items were missing (the bag and vacuum were to easy to spot) and they sent me the paperwork to file a claim. I told them that I wanted the items and asked them to contact the truck and they told me that they could check their warehouse but that the truck had already left to the next location.I followed up by email no less than three times after asking if there was any luck locating my items. They would apologize, tell me they would contact the warehouse and message me when they had a reply and I never heard from them again.I do not recommend.

I would avoid using this company. I used them a couple years ago to move from Toronto- Calgary, was never given a scaling ticket on the weight of my belongings (to know how much I would be charged) and told they would arrive in a couple weeks. They were 6 weeks late and my belongings were damaged. Once the movers arrived, they then wanted to charge me for the distance they had to park away from the loading doc (this was never mentioned prior to me) because of the inconvenience." Overall it was a very poor experience. Do your research on companies before hand

I am giving 2 star because although service is mediocre at best, I got all my stuff without getting lost. I am happy about that. I want to acknowledge the hard work of people. Also, there was a billing error regarding additional warehouse charges. Issue was fixed without delay by the customer service who acted on my email request for help.Caution:1. I was served by contracted movers working on behalf of Trillium2. It was confusing for me as to when my stuff would be delivered. The invoice did not capture this clearly3. The final bill was about 40% more. Quote price for moving 11 medium boxes, 4 large suitcases, 4 large boxes, queen mattress was $7704. There seems to be a $375 deductible for lost luggage5. The paper agreement says 'Declared Value' as ‘Declined’ if you do not talk about value of the move with the company before move date6. There might be a Pick up and Destination Fee – mine came to about $275 (included in quote)7. They charge a scale fee of $45 (included in quote)8. The window of waiting for movers to arrive is large 3-5 hours. I was moving after office hours and there was no contact between the contracted movers and myself. They came when they came. Caused a lot of rescheduling and heartburnConclusion: I think I should have had Trillium come before the move to give me an actual paper quote after a visual survey of my stuff. Also, I don’t believe there was any cost advantage for me, in the end, when comparing Trillium with other established movers. Perhaps, the move would have been hassle free and cheaper if movers have their own truck and staff to move. Multiple hand-off seems to have increases costs and decreased transparency.