Crate & Barrel
391 Reviews
$$
- Thursday9 AM–8 PM
- Friday9 AM–8 PM
- Saturday9 AM–8 PM
- Sunday10 AM–6 PM
- Monday9 AM–8 PM
- Tuesday9 AM–8 PM
- Wednesday9 AM–8 PM
About the Business
Furniture Store Vancouver, BC | Oakridge Park | Crate & Barrel Canada | Visit the Crate & Barrel housewares and furniture store at Oakridge Park in Vancouver, BC. Find store hours, phone number, address, curbside pickup & more.
Contacts
Call Us
+16042694300
Oakridge Centre, 650 W 41st Ave, Vancouver, BC V5Z 2M9
Hours
- Thursday9 AM–8 PM
- Friday9 AM–8 PM
- Saturday9 AM–8 PM
- Sunday10 AM–6 PM
- Monday9 AM–8 PM
- Tuesday9 AM–8 PM
- Wednesday9 AM–8 PM
Features
- Delivery
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- In-store pickup
- In-store shopping
- Curbside pickup
- LGBTQ+ friendly
- Wheelchair-accessible elevator
- Wheelchair accessible seating
- Wheelchair-accessible washroom
- Repair services
Recommended Reviews
Don Dil
19.10.2023
Crate & Barrel
We wanted Kitchen Aid Pro line 7qt - This hard to find American Made model is an online only item. C&B was the only local store (Lower Mainland) that sold the model through their website. Additionally, C&B's Return policy allowed for this model to be returned to store, saving the hassle of shipping back a defective item.We went to the store to finalize a decision about colors and we were well guided by the young man at Appliance section. He was well dressed, wore glasses and had a nature about him that was Part Owl and Part Wizard. He had the vision to see through our confusion from afar, and the knowledge to step forward and gently nudge us in the right direction. The best kind of customer service.Reading the reviews, we had some concern about C&B's delivery service. However, there was not even the slightest dent on the 35lb box shipped 2200 miles by Purolator from Naperville, Illinois.
Carly Carey
08.10.2023
Crate & Barrel
I wish I could give Joshua Pettinato 10 stars! Josh helped my husband and I when we needed to furnish our new lake house. We needed everything from bedroom furniture to living room to plates. He was so kind and helpful. Josh really understands design and has great personal style himself. I felt like we made some great choices under Josh's expert design guidance.
Michelle Gohala
26.08.2023
Crate & Barrel
Huge in store selection for furniture. I really enjoyed looking at the products in store before purchasing. Staff was knowledgeable, kind, and easy to communicate with. My furniture was delivered by the estimated timeframe (as if was backordered). Assembly was straightforward, would be easier with two people. However assembling this alone was no problem, just a bit tricky. Overall pleased with the experience in store and product quality received. I recommend this brand.
Bedir Tapkan
12.08.2023
Crate & Barrel
Really helpful but still not nosy staff. Just as it should be in any store. If you know crate and barrel you already know they are not a budget store, but I think for quality products its must check store.
Priscilla S
02.08.2023
Crate & Barrel
Update 202-109-18All of our broken items were speedily replaced the day after we notified them. Cassandrea was very responsive and helped us! I still think the registry system ould use an overhaul.As nice as the stuff is here...There are some really terrible things. The method of creating and for ordering from the registry is archaic. You cannot add from the website directly to your registry. You have to call or email to update it. When people buy from it, they have to call to order it.Then when we received one of the gifts via UPS, which included a set of plates, bowls, and glassware, less than half of the items made it through unbroken. The box doesn't say fragile. The packaging inside was pathetic. Just cracked items inside. Set me off on the wrong foot at crate and barrel with this registry. I would NOT recommend getting your registry done here.
Y C
25.07.2023
Crate & Barrel
This is the most disappointing shopping experience that I've had so far. I've ordered a Queen size bed in last December and it didn't ship out until May. Finally, it arrived. But 50% of the parts were for a King size bed and the other half was for a Queen size bed.So, I contacted Customer Service and they said they'll issue the replacement. Waited for a week, no email updates regarding the new shipment, so, I contacted Customer Service again and finally they issued the replacement.Two weeks later, the parts arrived, but it is just a box of screws... not the wooden parts that are for the Queen size bed frame...So, I contacted Customer Service a.g.a.i.n. and they said they'll look into it but just to note that the earliest shipment for the replacement could be in June.I can't believe that I have to wait for 6 months for a new bed to complete. I honestly don't think I will ever buy anything from them again.
Daniel Maczko
25.07.2023
Crate & Barrel
Got an email that my product had arrived early and that they would only be holding it for a week. Problem was I was on Christmas vacation, and the email had gone to my spam folder. When I finally did see it and called, after two rings I was immediately speaking to a human being - a rarity in this day and age. They ensured me that my order would be held indefinitely, and I could come pick it up at anytime. Honestly, just the fact that I called the Oakridge location and got through to someone without a million different automation inputs is enough to give a company 5 stars these days. That might speak to the state of customer service in 2023, but regardless I really appreciated it and will be picking up my glassware set tomorrow.
tania lau
22.07.2023
Crate & Barrel
I bought a credenza here and the door fell off within a week and a half. Crate & Barrel is essentially nicer looking ikea quality furniture sold at a premium price. I say its worth it to pay more and not have to deal with this headache!!!! stay away from this brand and this location
Little Journey
21.07.2023
Crate & Barrel
I always enjoy shopping in this store. The staffs are experienced, friendly and helpful but not pushy. The price is pretty fair for the quality they are selling. I enjoy the in-store shopping experience.
Lee Celine
14.07.2023
Crate & Barrel
You think u spend $4k on 6 chairs and u will at least get a decent service? I ordered 6 chairs online and when delivered two of them are broken and wrong colored. One mistake and that’s okay! Waited for another two weeks for them to replace the other two chairs. I called and confirmed my delivery the day before to ensure they have my order, however, they showed up the next morning empty handed telling me that they are here for pick ups. Absolutely horrible communication within the team! I now have to wait for another two months for my two other chairs, and I am not able to refund them even though they haven’t start making them !?Also, the delivery time frame was very inflexible. I called to ask for other time frames but they insisted on the exact time frame they offered. Had to book my work off for them to come empty handed….
Add Review
Map
Oakridge Centre, 650 W 41st Ave, Vancouver, BC V5Z 2M9
Crate & Barrel