Miele Experience Centre Yorkdale

During a number of our visits to the Yorkdale's Miele location we have had nothing short of exceptional experience vis-a-vis the quality of service the Miele staff offers to its customers. Their product training, knowledge and attention to detail is impressive, they are presentable and most helpful. They certainly live up to the company's motto of immer besser". Messrs. Ali Reghabi and Mario Mijacevic

I had an fantastic experience at this location. I was looking into replacing my vacuum cleaners. I was impressed by the professionalism and superb customer service by Mario and Ali. Mario took take to explore what my need is before recommending an appropriate vacuum model. I was also considering another brand so I did not make my decision right away. However, later on before the closing of the store, I decided to go back to purchase and I was greeted by Ali whom I haven't met before. Somehow, he commented that I was the one who was looking into the vacuum earlier. I was surprised that he did keep an eye on who visited the store even though he was not physical present. Highly recommend anyone to visit this store if interested in trying out any Miele appliances.

I recently had a wonderful experience visiting the Miele showroom at Yorkdale, and I wanted to share my positive impressions, particularly regarding the exceptional service provided by Michael. We were in the market for a new dishwasher, and we were fortunate enough to find one on promotion at the Miele showroom.From the moment we entered the showroom, Michael went above and beyond to ensure our satisfaction. He greeted us warmly and took the time to understand our needs and preferences. His product knowledge and expertise were evident as he guided us through the various dishwasher options available, explaining the features and benefits of each model in a clear and concise manner.Throughout the purchasing process, Michael's communication was outstanding. He promptly responded to our inquiries and kept us updated via email at all times. We appreciated his attentiveness and his commitment to providing us with the necessary information to make an informed decision. His professional and friendly demeanor made us feel valued as customers.Michael's assistance in selecting the right dishwasher for our specific needs was invaluable. He took the time to understand our lifestyle and kitchen requirements, considering factors such as size, capacity, energy efficiency, and cleaning capabilities. His attention to detail and personalized approach ensured that we found the perfect dishwasher that checked all the boxes.Not only did Michael help us select a suitable dishwasher, but he also provided valuable insights into the maintenance and care of the appliance. He patiently explained the different wash cycles, offered tips for optimal performance, and addressed any concerns we had. His expertise gave us confidence in our purchase and left us feeling well-equipped to make the most of our new dishwasher.Overall, our experience at the Miele showroom was exceptional, largely due to the outstanding service we received from Michael. His professionalism, knowledge, and attentive nature set him apart, making the entire process seamless and enjoyable. We are thrilled with our purchase and grateful for the positive experience we had. I highly recommend visiting the Miele showroom at Yorkdale and seeking out Michael's assistance for anyone in search of top-quality appliances and exceptional customer service

I went to this location as I had purchased a Miele canister vacuum online and wanted to see some of the other available attachments. A gentleman by the name of Arby was able to assist me and let me demo some of the attachments to assure me that is what I wanted. He also showed me some other features that I wasn’t aware of as well as answered questions about frequency of filter changes. And because I subscribed at the store, I also got a 20% discount on the attachments. I’m so glad I came in!! Excellent service!

Amazing staff and products

I bought a Miele refrigerator in 2009, that just broke late last year -- appliances should last more than 13 years, all my Gaggenau appliances are still working. I ordered a new fridge in January. The lead time on the less expensive model was months so I ordered the more expensive model. It was delivered last week and was defective. A technician came and confirmed the electronics were faulty. I have now been waiting for over a week for a solution. Miele wants to repair the defective part -- but the component is not available until April. I am trying to get them to take back the defective fridge and give me what I paid for, which was a fully functional new fridge. I have called every day and keep getting the run-around (manager is off today, I will e-mail the office of the President, we will get right back to you). Still no solution and I have been without a fridge for over a month now. Morale of the story is do not buy from Miele the quality and customer service are completely inconsistent with the prices they charge.

Excellent service and knowledge. Highly recommend

Very bad service didn't want to sell dishwasher detergent

The best customer experience ever!! Inside the store we were greeted by Mario. We were interested in the CVA6800 built-in coffee machine to replace our 15 year old model. We've enjoyed our machine for 15 years and was anxious to replace it with a newer version. I believe over the 15 years we had one service call to fix the frother. Within a few days the new machine was delivered and installed by Richard. He was awesome!! These guys really know their work. I want to thank Mario, Ali and Richard for the amazing customer service and making us feel very special. I would not ever hesitate to recommend any Miele product to anyone (we have several). Their customer service is first rate! Never had an issue with contacting them for our other appliances as well. Thank you again Miele for a job well done !!

I purchased a triflex vacuum from this store. Although it wasn’t the right vacuum for us, the service and professionalism was beyond the norm. Extremely satisfied with the experience and will definitely go back to purchase and replace some of our home appliances.