HUB International

I'd give more stars if I could. The staff at HUB Columbia, especially Rachael, are friendly and happy to help by finding creative solutions to problems while giving clear explanations of policy. You couldn't ask for better service, they go above and beyond.

I want to take a minute to say what an amazing job Rachael did for me. She helped me with my home insurance needs. She was very professional, knowledgeable, helpful, and promptly replied to all my questions. She saved me money on my home insurance and helped me fix the mistakes I made in my application. She listened to what I needed and delivered. I highly recommend Hub, and am thoroughly impressed with the service I received.

Sahali Mall Location, Kamloops, BCCustomer Agent was good, friendly, polite but of course there’s some glitch and she’s mumbling to herself about my insurance. Doing me a freak out!Then after restarting the whole thing, and printing my bike insurance she pulls out this blue paper.This new paper is “demanded” by ICBC and they make you initial everything you just initialled on the insurance!!!! Oh and sign away that you just reconfirmed what you already know.That paper in NO way benefits the customers, it is just another CYA for ICBC.Nope, nada, not returning there; I call BS!

Amazing service from Rachael Wackerhagen! I was running very tight on time to have a home policy in place to meet my lender’s needs (and my needs) to close on a home purchase. I tried other representatives and brokers and they were not dealing with it with the urgency that was required and also did not understand the requirements and documentation. Rachael was the only one who acknowledged my situation and went above and beyond to deal with the matter through direct communication with me and my lawyer and got things done in only one day at an amazing price. I am thankful she became a part of this journey. I am sure I would not have made it through this on the tight timeline I was on without her. Thank you Rachael and thank you Hub International.

Cadence was great helping me with my house insurance, with a short deadline she found us the best coverage for the best price. Fast and easy, highly recommend.

Rachael Wackerhagen is truly fantastic. She really went above and beyond to help my family find the insurance we needed and got it done so fast. Would recommend her to anyone

I would like to thank Rachael Wackerhagen for her great service. She discovered a policy for one of my previous vehicles had never gotten cancelled when she was going through my insurance renewal on another vehicle. We have cancelled this other vehicle replacement policy and as a result, I will be receiving a cheque for $1002.00. Like I said, great service. Keep up the great work Rachael.

Kathy Campbell is very knowledgeable, helpful and patient with all the questions I had. She is a strong asset to HUB International.

Very poor service,Was chasing insurance representatives to get my document for house insurance.Send her a couple of emails and did not receive any reply.Went to the branch for a couple of times.spoke with 3 representatives of the branch.All of them within a week went on summer vacation.Well, they want you to pay right away,However after that is your problem how and when you receive your documents.Vacation is important....After my effort, the insurance documents arrived by mail weeks after.We gave up on this branch.Will try to get better service in other branches in the city.I believe one of the reasons for the inappropriate service is the bad management of the branch.Well deserved 2 stars.....