Tory Burch Outlet

Today I walked into the store at 5:45 PM and was not greeted by one single staff was not asked for help by one single staff was walked pass by a staff a tall staff longhair not sure her name but I’m sure they will know who it is when looking at this post. I was looking for help not one staff looked my way to help. I did not feel comfortable spending my money in this company, especially being a person of color. I then proceeded to give them a call to expressed my concerns about my experience coming into the store today. My call was directed to their voice message system. I then watched for a little bit as I saw them interact with non-colored customers coming into the store. There was another lady who was coloured who had to search for someone to get help whereas there was two ladies sitting down and greeted respectfully and asked for help. I’m not sure of what type of employees you are hiring here, but you need to do better when it comes to inclusion with all cultures. Upon moving closer to the exit, still looking at bags waiting to be greeted or ask for help. It was still not done.

Good products; reasonable offers and staff very helpful. I would highly recommend this place

Jasmine was very nice and helpful. She assisted me with my purchase and I had a very good overall experience. I was very satisfied with the customer service and her attitude towards me was very welcoming.

Personally found it overpriced, they don’t have much variety,, staff is nice though.. usually very busy on the weekends

Quick to make you a sale, but even quicker to give you dirty looks (a much bigger lady and all her associates, which she was rude to and the associates mimic that same condescending behaviour) as you're walking into the store to do a return. I've never felt so much shame walking into a mid-luxury retail store because the product didn't fit me! Great way to retain customers, I'll be spending my money elsewhere. Tory Burch corporate, please fix this store.

I was cashed out by Sabiha and Maryam was the one helping me on the floor.I was able to look at different items at ease as the store was not full. there was always someone asking if i needed help. the prices were not listed but it never took me more than half a min before i was given the price of the item i was inquiring about as there was always someone there offering to help.the emerson collection was 50% off the bag i picked was a door crasher deal $179. they had multiple colours available in it.

Average IQ level of staff at this store is in the single digits. From the Manager Paulina, to all the sales folks I dealt with. If it wasn't for the draw if the brand itself, they staff here are doing everything in their capability, or rather incapability, to destroy this business. Multiple calls over two days waiting on them to send me a payment link so I could pay for the pair of sandals. A gift I wanted to ship to a friend. In the end they came up with the most novel of excuses. We only ship to the same address as the billing address. If Amazon followed the same policy they'd be bankrupt a long time ago. The dumbest set of employees and management engrossed in destroying Tory Burch's brand value. Stay away!!!