Urban Design Renovation Ltd.

We used the team at Urban Design Renovation to upgrade our basement from a dingey man cave to the most beautiful, yet functional family (and adult space) and it is more than we could’ve ever dreamed of on our own. They make a fantastic team and recommend their services without hesitation.

Kaila and Andrew and their team, really made a huge difference in our house. We thought we had a vision of what we wanted but Kaila opened our eyes to so many different options and ideas and it turned out even better than we had imagined.Kaila was always very prompt with answering any questions or concerns that we had, which was always very comforting and reassuring.Andrew is beyond talented with his work. His attention to detail is phenomenal. He really does make your dreams come to life.They both really go above and beyond. We are beyond grateful and very appreciative of everything they have done for us.We could not be happier and will definitely be recommending them to everyone who is needing any work done and they will be at the top of our list for any future work that we need.They really do make you fall in love with your home again!

My husband and I were very excited to potentially use Urban Design for our kitchen renovation. We read all of the positive reviews online and saw photos of their great work on Instagram. Our initial experience with Kaila & Andrew was amazing. Andrew came to our home and did a site visit. He provided us with some great options and totally understood what our vision was. We were looking forward to getting our quote.Weeks went by and Kaila reached out explaining they had not forgotten about us, they were just very busy and we would be receiving our quote within a few days. My husband and I appreciated the email and were fine waiting a few more days. 2 weeks went by and I reached out to Kaila asking about our quote and received no response back. I emailed a week after following up for the second time and still received no response back.We are not sure why we never heard back or why this even happened based on our initial experience. Regardless we are completely unimpressed by their lack of professionalism and will not be recommending Urban Design to anyone in the future. You should not have to beg a company to respond to you the customer.

In a Nutshell, this company didn't respond to my many calls and emails to get them to quote on my renovation. Im local only 10 min drive? I will never recommend them.

Very unprofessional, outright lied to me regarding having some work done.