Mobile Klinik Réparations Professionnelles de Téléphones Intelligents - Les Promenades, Gatineau, QC

I came here to get the screen of my iPhone replaced. Not knowing how long it took to do so, I stupidly asked “how long till it’s done?” I suggested an hour and he told me “more like two”. I run other errands and when I come back he looks up from his phone tells me that I still have 18 minutes left before it’s done. He has no work in front of him and this coworker wasn’t doing much more. I come back and it’s finally done. Both employees were barely acceptable in their customer service as they both mumbled their way through the interaction and had earphones on while talking. I asked another vendor in the mall and he told me he could have done it in a quarter of the time they did.It’s safe to say I will never return to this business and will tell anyone I know to stay far away as well. I can understand that they might have been busy but the lack of care for the customers and the lack of professionalism in their manner.If you want a quick fix stay far away. As for the repair, it’s fine but the screen is definitely thicker than the Apple manufactured one (which isn’t really a problem for me)

Excellent service Nouffel F.

Awesome service! They repair my cracked acreen phone in 1h 30 minutes and I waited inside the mall while they did it! Francis did an amazing work my phone looks like brand new and working perfectly

Went in to get my phone screen repaired. A very small simple repair. I was immediately given a spiel about getting a new phone with the store (though I assume the service people are told to do this, it was still annoying).Was told they could fix it, but didn't have the piece available, which is fine. They took our information and told us it could take 2-3 days to get the piece. We asked if they provided loaner phones, but were ignored each time we asked. The guy seemed to just want to get our info and be done with it.I waited until 4 days after with no contact from the store, so my partner called to see if the piece came. The number listed is a 1-866 number so we did not get the store directly. The customer service agent told us that we weren't in the system at all, and asked if we got a file number, which we didn't, so we had no idea if the piece came. I ended up going to UbreakIFix and had the phone repaired in less than a day (even though they also did not have the piece).Still haven't received any call from this store, so I'm sure the service person just didn't actually take our information. Won't be going here again for any repairs.

Phone was completely destroyed. They fixed it in 1 day and hooked me up with a great price on an awesome phone case. Could not have asked for better service. Completely bilingual and very well informed!

Very good experience with Jeremi! My phone had some hand cream in the charging port area, detecting ''humidity'' and wasn't working. Within 5 minutes, he fixed my phone by cleaning it! I was not charged! So happy he fixed it! Amazing service - Thank you!

Turning a badluck around into an unexpected fix of an much bigger problem for wich i was one told would be very expensive to replace. BIG thanks to Justin who went out of his way to help me and explain how he could make it better for me. I still have a badly scratched phone screen but the vibration problem on my iPhone is resolved!!! Really impressed with the service i had today! Thanks again :)

Adam was very helpful pointing out options to fix my broken screen on my LG Nexus 5. He was extremely knowledgeable in his products and services, answering all my questions in layman's terms without making me feel stupid. 3 months after the repair, the phone feels fantastic. No problems with the touch screen, no dead pixels, amazing brightness and screen resolution. It's still in much better shape than before I broke my screen. The included warranty is good piece of mind. Adam saved me $300 to buy a replacement phone; or more if I had upgraded to a newer phone! I recommend him and Mobile Klinik to friends and family!

I had a very complicated file with my original warranty of my phone and after a short time, I was helped in every way possible! EVERYTHING has been done properly, the warranty the backup of my previous phone. Will use the service again and highly recommend it to you too