The Metcalfe Hotel by Gray Collection

Booked a night at the Metcalfe Hotel with the Celebrate Love package. We were given a bottle of delicious sparkling wine and macaroons. The room was clean, spacious and comfortable. Front desk was accommodating and polite. Would stay again.

The boutique hotel is very nice. The amazing light court is surrounded by the rooms. My room isn't too big but the room is well organized and it has everything I need. It even has robes for the guests. There are 2 free bottle of water which is a nice touch. Wifi is a bit slow. There is a higher speeds one if you pay $10.

Stayed here this weekend. Front desk told me they upgraded our room even though my husband booked for a king? When we asked about parking they never told us about a fee for valet. $42 dollars for one night of parking is just absolutely ridiculous. Rooms are extremely small. You can stay somewhere cheaper and just come to enjoy the restaurant that was also booked out and not available for hotel guest to make reservations.

My daughters and I had a girls weekend and we stayed here. The hotel is stunning! It has a cozy, warm vibe. The lobby is so inviting and comfortable. The staff are so knowledgeable and kind! I was originally going to book a hotel chain, but boutique hotels all the way! The rooms and beds were beautiful! The beds were so comfortable and the rain fall shower was fabulous! The restaurant was amazing for brunch as well! We will definitely be staying here again! Thank you!

Beautiful hotel! The beds and pillows were super comfy and I enjoyed the rainfall shower. Loved the room's decor & furnishings (in both form and function). The lighting options were great and I found the room temp to be perfect. Ideal location for tourists (great nearby restaurants and the ever popular Byward Market). The service was top notch and we were able to check in early and check out an hour late. The restaurant is nice for breakfast. The trendy, warm hotel vibes make you feel like you're stepping into another reality. I forgot about the harsh Ottawa winter and the boring surrounding business district buildings. Also, I could really enjoy myself and take a nap with my longtime friend on a staycation break from my kids!! Highly recommend.

This was our second stay at the Metcalfe, and unfortunately it was not as good as the first. For a luxury property, the service was lacking. When we checked in we were told they upgraded us. When we arrived to our room, it was a classic king, exactly what we booked, no upgrade. They told our friends the same upgrade story, and they were also given a classic king. I have no idea what the upgrade means. Valet parking is very expensive for ottawa at $42 a day. When we went to retrieve our car upon check out we waited 25 minutes for the one employee they had working this area to retrieve it. We left our room at 11 am Saturday and left the please make up our room tag on the door. When we returned to our room around 330pm to get ready for an event, it still had not been serviced. When we left again it was cleaned, but no toiletries were restocked. The wifi was basically unusable in our room unless you upgraded to $10 a day faster speeds. This is a great property, but this is no where near the experience we received when we stayed here in November 2022.

The atrium at this hotel is breathtaking. The art deco inspired decor made this hotel unique and definitely gave it a boutique feel. I really enjoyed the added touches made available for the Valentines day package. The bed was comfortable, the amenities such as the in room nespresso and chromecast enabled tv were great to have and should be included at more hotels. The mattress was comfortable and the lighting in the rooms was great with lots of options that made for a great ambience. The only downsides were that the floors in the room were not very clean and the sound echoed up through atrium and could be heard in our room on the sixth floor and did wake us up a few times in the night. The building in general was pretty cold and our room was cold at night even though we set the temperature to 22. Parking at the front was very busy and it was incredibly difficult to find a spot where we could leave the car, checkin, and give the keys to the valet. All in all it is a well decorated boutique hotel and we enjoyed our stay.

Good experience. Super friendly staff. Great location. Lovely lobby. Comfortable bed and pillows. Great gym. Solid wifi. Minor complaints only: The elevators ding constantly (like a truck backing up) for no reason and it can be heard in the rooms. The cafe has a very limited tea selection. The ventilation system is super loud.

Great central location in the capital. In a word, the lobby is great and the rooms are spacious and equipped with all imaginable facilities.But the look inside is really an eye catcher". All very well laid out. Unfortunately short stay

Very elegant and beautiful hotel. Great lobby. Friendly and helpful staff. Had brunch at the Cocotte. Great meal with impeccable service. Will definitely be coming back. Fully recommend.