Best Buy

Geek squad is incredible at this store location!Issy & Gill were so professional and helpful when I needed my system upgraded. They took away all my anxiety and figured out what was wrong, by fixing everything. All their recommendations were right on point. I am so thankful for their expertise and top notch communication skills. My system runs so much faster now.Well done Geek Squad!

Went to this location to buy the Apple watch series 8. I wasn't sure about the sizing, so I asked the girl" in charge of the apple products if I could take a look at both sizes to decide which one I would be buying and she said NO. I was shocked with her answer and just walked out. I will be buying the watch at a different store where they will appreciate my business and can help me choose the right watch size for me. Ridiculous customer service skills and very unprofessional staff. I Would give a zero star if that was possible."

Wonderful customer service. Kamika helped us find a TV for our bar in our basement. She answered all of our questions promptly and was very kind and pleasant to speak with. James got the TV down for us and was very polite. Great job Kamika and James!

Great service. I must commend Best Buy Orangeville. Their service level has definitely leveled-up! I recently did a big transaction that required a few changes and I was very impressed with the way in which it was handled. Kudos to the young guy who provided excellent service, even though he was still in training!

On January 27th I walked into this bestbuy with intentions to buy the Jabra Pro 7 headphones and after I got an employee to help me get the headphones out of the case the employee cashed me out and I thought everything was going well the box did seem a little light, I went home opened the box and there were no headphones in the box I went back to the bestbuy. I went to customer service to complain about the issue with my brother present he watched me open up the box. And all the manager had to say was “This is a lock up item there’s no way this could happen” basically accusing me of stealing the product!!!!! she tells me to hang tight me and my bro wait about 40 minutes And the manager tells me that I’ll have to file a complaint and she said she’d call me on January 28th I have yet to receive a call. I have not had one problem with this bestbuy before and I was glad to spend my money but I can’t believe I’m being accused of stealing the product!!! They sold me an empty box for 180$ I’m still waiting to see if they call me. This is actually ridiculous all I want is the headphones I paid for not the box man.Please just give me the product I paid for if I don’t please people don’t shop here again they’ll scam you then claim you stole the product. Update Jan 30th a new group of customer service representatives treated me very well thankyou to Nolan and Marcel I got my product today thanks to them! Thanks guys.Although I believe the first time I went into the store i shouldn’t have been treated like I stole the product! I appreciate these guys today thank you

Thank you Manager Darryl and Solutions Tech Alex for your recent help with a warranty issue. I was having a bad day and you both went overboard to assist me and turn a bad day into a good one. Well done.

Very helpful young lady at the front desk. When I left the store, i realized I left my keys... when I went back into the store, we told Ella we had lost keys, and while I was freaking out running through out the store, Ella was looking (and finding them). Very attentive customer service. I was very impressed and over all had a potentially terrible situation turn into a great experience because of Ella.

Geek squad needs some geeking lessons. All data files are empty after I bought a new laptop for data transfer. Went back and they don’t know why the computer was reset to to 2015. The files were out of sync. And only those saved on one drive could be recovered. It’s a mystery. The staff were calm and helpful to address the issue. They need more staff. It is truly busy at the store.

Best Buy's automated phone support service is terrible. I just needed to call and speak to a store rep, no option to get forwarded to one, instead I waste my time going through your automated prompts that lead nowhere.

Be prepared to wait your turn, which may take a little time.But when it was our turn for the geek squad, Brayden took his time and resolved our technical issues with my sons phone.Worth the wait to get the problems solved.Thank you Best Buy staff.