Giant Vancouver

Great experience at the store. Staff are friendly, especially Lindsay who helped me pick the right bike. I was able to do two test rides on two different bikes. Another staff member also greatly helped me the next day during pickup (didn’t ask his name). The only thing I wish they mentioned is the giveaway on the website, about which I found out only by chance. Attaching a photo of my new bike on my first ride in the wild :)

HIGHLY RECOMMEND!!I went into the Giant store this past Saturday after falling off of my Liv bike, and damaging a part of it that rendered it unrideable.I was worried that they'd tell me that they couldn't fix it then because I didn't have an appointment, but Josh one of Giant's mechanics, was beyond (BEYOND) helpful.I don't have tons of knowledge about bike mechanics, so I really appreciated him patiently taking the time to explain the damage, what needed to be done to fixed, and being so nice about it.Every interaction I've had with anyone at Giant and/or Liv Vancouver is always top notch so I (and my husband) will absolutely continue to shop, and take our bikes for maintenance or repair to Giant/Liv.Thank you guys!! :D

Edit: Tennessee from Giant Vancouver contacted me and resolved my issue. Thank you.I contacted Sean their mechanic to get work done on my bike. I emailed with a detailed list of things I needed to get done and asked for a quote. I agreed on the price and brought my bike in to do the work. After all was done, they charged me extra for work that was not on the quote. I asked them to reconsider but they refused to do anything about it. I felt they were DISHONEST and UNPROFESSIONAL.

Very kind staff. I had a smooth experience buying a new bike and didn't feel rushed or hustled. They also went above and beyond on a couple maintenance items for me. Highly recommended

Andrew was fantastic, he helped me pick out a bike for myself that suited my needs, and checked inventory and upcoming deliveries so I could pick out the perfect one that I wanted in my size. The first time I came in I wasn't 100% sure if I wanted to get a brand new bike as a nervous new rider, but talking to Andrew made me feel confident in getting one. He also showed me how to take the front wheel on/off a couple times (and let me take a video so I'd remember) and helped bring it to my car to make sure it would fit.Lindsay from next door at the Liv store was also super helpful in setting up a bike for me to test ride and all around was a great experience.

Edit: follow up visit went smooth and issue free. Appreciate the store reaching out and creating a better experience and ensuring the bike itself was in proper working order . Thank you to Tennessee for reaching out and the team at giant van for making me feel more comfortable about my purchase.I do not recommend this store!! I recently purchased my first ever road bike in excitement from this location. I have visited many stores prior to making my purchase and they all were incredibly helpful and passionate about getting me into the sport, unfortunately I decided to buy from Giant Vancouver because they had stock. My initial interaction was fine however when I went back to pickup it seems like they didn't care because I took advantage of giants payment plans and was an online order. I had to remind them about receiving 10% off accessories and they set my saddle height and they sent me off. It wasn't until two days later on a ride out to UBC that a passerby informed me that my tires were low. I purchased a floor pump and my pressures were down to about 30psi. I pumped the tires to the recommended 85psi and it has held for a week so i knew it wasn't a puncture. Although tire pressure is a small issue, it has made question that nothing on the bike was checked before selling it and releasing it which has made me second guess my bike, the store and the brand.They say when you buy the bike you're buying the store, and with that I wish I waited for other stores to get stock and bought elsewhere. Which I would recommend you do as well.

Worst customer service experience I've ever had.But every single experience I've had with the service department has been horrendous. It's actually hard to believe just how bad they are.The service guys are rude,unfriendly, and give off a vibe that they just want you to go away. They're tone of voice is passive aggressive and hostile. As an avid cyclist I'd sayyou should avoid the giant ecosystem all together.

Cam and the team are the best bike technicians in Vancouver. Highly recommend they provide a friendly fast service. Thank you for being great!!!!

It's definitely a store that's geared toward a more well to do clientele, but they're still bike lovers and it shows. Got excellent service on my bike wheel from Jason and the person who greeted me at the door was very helpful as well. Would recommend.