Service Canada Centre

If you plan to ever travel don’t go to this location for a passport. They say 13weeks but it’s way longer it’s been over 6months waiting on a passport for this location! They need to high a team to work on only the back log! This is ridiculous.

Do not recommend. 2 stars only because the front desk staff are very friendly and helpful. I purposely made an appointment here for my son's passport application and although I had all necessary documentation, they didn't send it all through. I have now had to follow up 3 times with Service Canada by phone to get all the paperwork sorted out and RE-SEND it despite having it all with me at the appointment in the first place. Will not be back here in future.

I recently had the displeasure of visiting the Agency Service Canada and it was hands down the worst government experience I have ever had. I spent more than two hours there, only to be told that they couldn't solve my problem.The wait time was unbearable, as I was left to sit in an overcrowded waiting room with very few staff members to attend to the countless people there. When I finally got to speak to someone, I was greeted with a disinterested and unprofessional attitude. The staff seemed to have no sense of urgency or empathy, and it was clear that they didn't care about my situation.The whole experience was frustrating and ineffective. I expected better service from a government-run organization, but it seems that the Agency Service Canada is completely lacking in its ability to provide assistance to its citizens. I was left feeling completely frustrated and unsatisfied, and I wouldn't recommend this agency to anyone.The whole process was a complete waste of time and effort, and I feel as though my time could have been better spent elsewhere. The staff seemed to be untrained and unprepared to handle the demands of their job, and it was clear that they were not equipped to provide the level of service that is expected from a government organization.I was extremely disappointed with my experience at the Agency Service Canada, and I would advise anyone looking for assistance to avoid this place at all costs. If you value your time and your ability to have your problems solved, it's best to look elsewhere.

I applied in person at this office for my passport. I waited 2 and half hours in line. They accepted my documents and pictures no problem. They gave a mail out of Nov 9. I have not received my passport yet (Jan 5/23) So I went proper passport office at Yonge&Sheppard to have the file transfer to this office, they said the delay was due to improper pictures! This office could have told me this when I handed the pictures IN PERSON So now I am finally getting my passport in one week. Don't go here for your passport applications. They don't know what they doing. Also I get an impression of a toxic workplace, I witnessed a manager yelling at employees in front of the public that was waiting inside the office.

I went there today and the service was really good. If you're planning to go in first when they open, try to be there by 7am, by 7:30 it's too late. The security ladies are so nice. And I was serviced by Anna, which is a very nice and efficient lady. I reached around 7:25, I was 3rd in line and I finished my passport application by 9am.For people who want to apply for passport here: their application time takes 5-6 weeks as of today. If you need it faster, go to the passport office.

I went to this location because I read on website that you could get an express passport. However there is a sign on the door that clearly states that they do passports in 13 weeks (90 days) . Mall was open at 7 am so you can line up inside. There was 20 people there already when I arrived. If you need an express passport you need to go to the following passport office.

Visited this location on a Thursday morning, line up wasnt as bad as expected based on all locations being super busy, i did a walkin, they open at 8.30 am as per the website but they opened slightly early coz of the crowd. Stood in line at 7.30am, 12 people ahead of me in the line, the security and staff is very nice and helpful. Multiple counters open inside, quick service as long as you have all documents in place. Was out of the office by 9.40am.

Reason for visit: Passport applicationTime: lined up Thursday 7:25am, left at 9:10amDetailed experience: I decided to come to the Lawrence location because I read terrible reviews for the Sheppard location. ~10 people in line when I arrived. Line grew to ~20-30 people by the time the office opened at 8:30am. Got to front of line at ~8:50am and everything wrapped up quite quickly. Employees were very polite to me and things went smoothly.I saw at least 2 people in front of me leave because they did not have the proper documentation. 1 person (behind me) in line had to leave because they are travelling in <5 weeks, and I don't believe this location provides express passport services. Multiple people left due to wanting services that are only offered at Service Ontario (this is Service Canada).Tips: DO YOUR RESEARCH before going there. Make sure they are providing the service you need. Prepare as much as you can before going. Make sure you are bringing all required pieces of information. Bring as much ORIGINAL documentation and ID as you can, even if you don't think you need it. It's better to spend 10 minutes to be over-prepared than waste 2 hours in line because you did not do your due-diligence.

Came here today at 3:15pm for passport renewal. Parking is free for 3 hours. Service Canada is right of canadian tire down the hall. The security and supervisor are very nice and cheery. I waited under 10mins to get registered at the front desk with 2 ahead of me and then waited 2mins to be called to be taken care of. I already had my documents for renewal filled out, my old passport, and 2 passport photos ready.Everything was explained to me by the clerk. If it's a normal passport renewal it'll be 5 weeks delivery. Old passport will be mailed back when it's cancelled. She took about 10 minutes to input the form information in the system and process my payment. And explained that it'd be another 10mins to complete the rest of the process, including giving me the receipt. She explained that I can wait while she completes the process but cannot be on a phone call. I'm sure many people appreciate that knowing how long they'd have to wait. Especially if you came at a busy time.Just left at 3:48pm

Went to the Lawrence west location to do a passport renewal staff Lia (desk # 6 ) today May 24 2023 was extremely helpful polite and approachable, she answered all my 50 questions I had today..Great people skills.. Lia you made my experience at this location very pleasurable... i will definitely be back at this location..