Cottonwoods Care Centre

Lovely and fast staff, made everything crystal clear!

Had my father assessed here for dementia. Staff were great with him. I was always kept in the loop and communication was great. They helped in the facilitation of his direction from him entering to him being placed eventually in a home. Interior Health Authority did a great job through the whole process.

People don't always have a good day/week at work. My mom had a terrible experience in temporary care there. A particular staff member was speaking terribly rude both to and about patients who could not use the washroom for themselves and would mess their diapers. It smells like $#!t in here" and other derogatory comments and do nothing to help.However

My Mother, Beth, is in the Ethel Glen section. Mandy, Mewha and many other staff have provided outstanding care for her. As well there is tight security at the front entrance. All visitors must have proof of vaccine plus a covid test within past 48 hours. All rooms are at ground level providing easy access to pleasant outdoor tables. Unlike the new Glenmore private care facility Cottonwoods has air conditioning in all rooms. A must during Kelowna’s hot July and August.Also , Dr. Bobbin has provided excellent support.

Took great care of my Mom.

While my mother passed away over ten years ago now, to this day, I regret that we did not remove her from Cottonwoods. While there was one very caring nurse, Penny, at Cottonwoods at the time, the majority of staff were incompetent or did not care. Often when entering the facility in the evening, staff members were standing around, chatting at the front desk.At the beginning of my mother's stay, I often found my mother seated in her wheel chair, pushed into a corner, facing the wall, crying out, Help me! Please help me!" She was totally disoriented

This home has kept a resident sedated night and day. The family has made a request, to both the care home and the family Doctor not to sedate our dad. Upon meeting with the family doctor, she agreed to contact the Care Home and request that he no longer be sedated. The care home has only suggested that they would not sedate him during his home visits. The medication in question does not allow him the ability to communicate with others. We are hoping for a better resolution to resolve this issue.

Horrible..... dont leave your loved ones here, my grandmother was placed at cottonwoods while we found her a permanent senior home. She has dementia not only did they keep her heavily sedated majority of the time (she would sit there looking dazed not responsive), she did not feel safe at all there, it was apparent when she tried to escape, they did some embarrassing stuff to her too you could see the fear in her eyes.... most of the staff were arrogant and rude, we just had a horrible experience! Would NEVER recommend cottonwoods.... this place is already known as the worst seniors care home in kelowna and theres a reason for that save your loved ones the trauma of being here.....something needs to be done about this place! My grandmother has since been placed in another seniors home and shes much happier, not sedated at all and has not tried to escape and the workers are awesome! So just goes to show you!

My father Jim just passed away in the Ethel Glen Unit. I would like to express my thanks to Brad, Andrew, Mandy, Veronica, Gisele, all the care aides and LPN`s who cared for him. Living at a distance I never realized how much he was loved until I stayed with him for his final days. They were caring and went above to make sure he was comfortable. Again thank you!That said I am giving one star to Leanne the assistant manager of Clinical Services. Before my dad started to fail she did not seem to care about his feelings. Taking things away like a small table and longer bed which he needed as a tall man. Just no compassion. Three days before my dad passed we were told he was rallying. He would be put back in his room and taken out of palliative care.. He then would be put in his wheel chair to meet with one family member An hour a day. The doctor intervened, the staff were shocked. I repeat he died 3 days later he was not eating, sips of water and was not communicating. What happened made worse what we as a family were already going through. She showed a total lack of compassion.

They try, but fail. My dad was in the transitional area while waiting on long term care. Though they were nice, no one had time to properly read his chart or know him. He had some dementia, had they spent some time with him or asked us, we could have told him. He had an amputated toe, and a special boot to put on for walking. They had him demonstrate that he could put it on and use it - once. Left to his own, he had it on too tightly or too loosely - within a week had sores along the side of his foot and eventually lost his leg from above the knee to gangrene. It was unfortunate and unnecessary, they just didn’t have the staff to properly care for him. In ten years, it’s only gotten worse.