Goldsmith Medical Transport Inc

Mr.Goldsmith is rather rude

The only good thing at this company work is transporters

I've used them three times now to transfer my mother in LTC, and they've always made things easy and are so accommodating. I don't live in Canada and organise these transfers from New Zealand, and the team at Goldsmith have made things so easy for me. I can highly recommend them, they are trustworthy, punctual and good at communicating with clients.

Unprofessional, disrespectful, egotistical

Highly recommend Goldsmith Medical Transport! My family hired them when we urgently needed help transporting an elderly family member and they came immediately and we’re very helpful and friendly.

The Goldsmith team was friendly, respectful and professional. And they arranged transport for us on very short notice.They were amazing with my Mum, who is usually really anxious with strangers.I can’t recommend them highly enough.

Mr. Goldsmith does not deserve to have his own company nor be in charge of any old people with the way he acts and treats people on a day-to-day basis with a lack of respect and immaturity as a professionalism.

This company is very professional and the people are truly amazing. They were friendly, courtesy and respectful. They truly are a great local company that does care about your experience with them.. I am glad I choose them to transport my mother. I would definitely use them again and I would recommend them .

I was supposed to take my dad (89yos) to his doctor's appointment the other day, but the doctor called that morning to cancel because he had to self-isolate due to COVID-19. As a result, I had to cancel transportation from Goldsmith Medical the morning of an afternoon reservation time (about 6 hours in advance). Unfortunately, Goldsmith still charged me $142, the price of a one-way trip, and refused to accommodate this when I called. I understand that it is not good to cancel a reservation on the same day, because the driver is booked ahead of the time. However, this was a situation that was out of my control. I only cancelled the reservation because the doctor cancelled on us, on the same day, for COVID reasons. When I called Goldsmith, they claimed that they were accommodating my situation already, because previous prices for late cancellation used to be a full return trip (around $285). This was their original policy before the pandemic. However, the late cancellation prices went down to $142 for all customers because of the pandemic. So, this pricing is not something that was accommodating to my specific situation, but a change in their pricing and policy for everyone. The $142 is not cheap for my 88 year old mom, who lives on old age security from the government. I am really disappointed with this company and the conversation that I had with them over the phone. I will never use their services again, and will never recommend them to others.UPDATE: The owner, Mr. Goldsmith, emailed me on July 12th after this review was brought to his attention. He was apologetic about the added stress that this had caused my mom and I, and he was very generous in giving my mom a refund of $142. I appreciate that he reached out to me directly. I am changing the review from 1 star to 3 stars because of this.

Goldsmith was a pleasure to deal with. Chris on the phone & Michael my dad’s driver were so professional. Definitely recommend.