Pioneer fireplace

Everything you need to heat your dwelling

To Darcy, Jason and ChelseaThank you very much for your professional, considerate and kind attention in helping us to install the two new gas fireplace / stoves. Both units work perfectly and are much loved and appreciated. We were both very impressed by your kindness and consideration. Darcy and Jason, I just wanted to let you know that out of all of the quotes from you competitors, you were the only ones that followed up immediately, showed that you were eager for the sale, were polite and friendly, were professional and thorough and were prompt both in sending us a quote and arranging an in-home visit. It was your professionalism that convinced us to purchase from you. My mom being 89, was very nervous, however, your relaxed and confident personality put her feeing at ease. Please convey my thoughts and thanks to anyone that you feel this would be of value. I would not hesitate to recommend you in the future.All the best and thank you again.Paul and Mary

We experienced multiple problems with our wood stove insert from day one, bought new 2020. Pioneer sent employees out to try to fix issues, they couldn’t. No reply to our calls! We will purchase a new insert from someone else.

Darcy was nothing but top notch with us,going to get Woodstock installed soon !

Terrible service. Over priced. Showed up with the wrong parts after a 2Month wait then tried to charge an extra 2 grand on top of the original quote.

Had to wait too long for service. Didn't have what we needed

Have theses guys 2 chances at 2 different stoves. Service from when we enter the store is blah. Could only imagine if we had bought. We took our business to a different local store..