River East Personal Care Home

Residents here are well taken care of with a overall amazing and friendly staff.

Rude nursing staff, when we went August 2nd,2020 for my mother's 90 birthday drive-by wishes from her friends and family. We are a family of 6 children but only 2 of us were allowed to stand in the entrance way to visit with her and we were not allowed to switch off so my other siblings could also see her close up!!!The nurse in-charge would not let my mother outside to visit untill my siblings were in their cars on the other side of the parking lots, I also was Yelled at for taking the birthday cards from the people that drove up to the entrance way wish her the best and when I asked how we were able to get the cards to her otherwise she had no answer ??!???!!She is being treated like a prisoner, not as a paying resident!!!

Questionable Ethics. While waiting for a decision from the Manitoba Health Appeal Board regarding an excessive cost increase, River East attempted to withdraw a large sum of money from my mother's account WITHOUT informing the family or receiving our consent. Now refusing to compensate for the NSF penalty fee.

They over medicate here. In regards to hydromorphone the on call nurse stated I hand those things out like candy" when speaking about my father's medical care. We moved him at there request stating he was aggressive and that's why they medicated him so often the new place was taken aback once they weaned him off

People working there are very nice. Like all institutions commucation between staff is dismull. They are not given time to review each patients charts so if it has been noted a change a day, week or more before not all shifts are aware of it. It needs to be computerized so staff does not spend countless time going over paperwork or missing information. TIME is the problem.

My mother spent the last few years of her life here, and she was totally looked after, and more importantly, very, very happy. The staff are wise, kind, compassionate and competent. I wish there was an option for more stars in the review.

We waited a long time to get in here and it was worth it. Great place with great staff.

They want their residents to be about as much a zombie as possible. Mother inlaw was their and they mixed meds that should not be and over medicated with Oxy. I have never seen a pill pushing place like this before. then when we moved her out...because they could not handle her....they took extra funds out of her bank with out permission after she left. HORROR Show of a place. If you love your family member avoid this joint like the plague!

They are very good ppl. They take care of my dad so well and I'm grateful.

We just put my father in law in about a month ago and we couldn't be more pleased with staff and the facility. He is doing better there than he was at home. The staff are extremely friendly and kind. It was a long wait to get in but so worth it.