Motoplex Mirabel

Very poor experiencePurchased a new 2021 Campagna T rex unit had some kms from sales manager use . One fender was damaged and a logo and some fasteners were missing. The dealer promised to replace the missing and damaged parts.No help was provided loading machine on trailer , the salesman disappeared after being shown the defects on the unit , no one thanked me for my business or said goodbye when I left the dealer.6 months later 20 emails and phone calls made , sales manager ,finance manager promised to look into the situation and no resolution let alone updates .Very poor communication among staff, very poor customer service , very poor communication with customers.One star rating only because the product is excellent .

Just bought my new baby and I had an amazing service!! Lucie is amazing! She explained the documents to the perfection! The staff there are amazing! I recommend this place! Didn't get to meet carol-anne but I had I great service with her as well. Any questions I had I would message her and she would reply with the answer!

super service!merci Alec , Jessica, Eric

You want to buy a motorcycle and feel at home. Motoplex is the adress. Carol-Anne and Raphael made me feel at home and they did their best to give the perfect service. Thank you MotoPlex Mirabel family.EDITED:I was really happy with the MotoPlex until the day of the delivery. I hired the delivery company that they are working with and inform them about the delivery date and time. That date, the Motorcycle was not ready and trying to contact with them ? Impossible. I talked with the receptionist and she does not even listen to you, she just trensfers you. Second disappointment was when I receive the bike. I found out that there was a scratch on the right side and unpolishment on the upper side of the bike. Just Be careful and check every part of the vehicle that you are buying to avoid this kind of surprise. Second bike? Definetely Not From Them.

I don't physically go to the store,I order on the phone and get it delivered.polite and good service.

Want to sell financing not product . Parts and service a joke . Gave them another try this year ,interested in purchasing a motorcycle . Salesman was supposed to get back to me regarding negotiations ,waited 2-3 days and still no news . I then decided to visit the dealership and find out what was happening ,salesman said to me , I thought we were too far apart and decided to not call you back . Started negotiations again ,low balled me on my trade ins and I decided that the deal was not for me .I walked out after thanking the salesman for his efforts ,as I was getting ready to leave he came out and sweetened the offer , at this point I was starting to have doubts about the deal. I followed him inside and he then mentioned that the amount did not include sales tax .I then told him that the figure he mentioned to me in the parking lot was acceptable and sales tax was not . He again returned to his manager to get the deal approved ,when he returned he told me that it was not acceptable ,and asked me to never return to his dealership . Wow ,business must be awesome when you can treat customers in such a manner . I drove 50 km in order to be treated like this ,super attitude Motoplex Mirabel .

Had a great experience with them buying my first Bike. Tanya, Jessica and Sarah provided very prompt and impressive service. Highly recommended.

It was a very good experience. Perfect customer service and helpful staff. Especially thanks to Mr Daraiche and Joshua. 5 Stars

They do not sell motorcycles, they sell financing.They had a used bike I liked, and discussed with them an exchange. If I did not finance the purchase, they lowered my exchange by 1500$ (out of 8000$!). The loan could not be payed in full until 12 months in, and I had to finance the entire purchase (not just the difference between the new bike and the exchange). Then he wanted an extra 1000$ for inspection and preparation. That was not mentioned in the ad, or course. I walked out and kept my old bike.All this I learned through a LONG discussion with the vendor, it was like pulling teeth. Their preferred customer is the un-attentive impulse buyer who will sign anything.If you do not have an exchange or you are looking for financing, maybe. Otherwise, stay away.

Very good service with Alek and jeessica plus Eric. Delivery