Marble Slab Creamery

my friends and I called marble slab on sunday night to ask if we could come in right at close to get ice cream, the girl working said that she would absolutely serve us and that it wasn’t a problem. when we arrived there was already a big family in front of us and she greeted us with a smile, i believe we arrived just at close. we were surprised to see that this family was treating this poor worker horribly, matter the fact they were still ordering ice cream past closed. when she was asking polite questions about what ice cream they wanted they replied in very snooty ways even not thanking her. when we finally got our ice cream it was around 10:15 we wanted to sit and eat but we realized it’s the unpolite thing to do because it’s way past close but the family did not want to leave even getting to the point of giving this worker attitude when she asked them politely to finish it up. moral of the story people should have more respect for young workers.

I am horribly disappointed with this experience. The staff member who was on shift, was not happy to greet customers. They actually had 2 of the 3 menu TV screens turned off already at 9:25pm on a Tuesday night. When asked about how much a banana split was as the menus were off, the staff member was so quite, and you could not hear them and had to have them repeat themselves. When I ordered the banana split, she did not even give me my option of selecting my flavors of ice cream. They just started putting the chocolate in the container, I had to ask if I was even allowed to pick anything to my preference. The staff member was clearly unhappy with having to restart, but if I am going to pay for a specialty banana split, I would like the specialty.As it was, she did not give the cherry on top of the ice cream, and was even less happy when I asked for a second spoon as I was sharing this with my partner.The store was dirty, spills on the floor, not cleaned up from who knows how long before and something more recent that my partner accidently stepped in. We walked out of the store with our banana split and she followed us to the door and locked it behind us at 9:40 pm when the store closes at 10:00pm. While sitting in my car outside eating the previous customers went to go in the store to put the garbage in the can and for their child to use the bathroom but could not as the door was not locked. About 5 minutes later while the staff member was in the back of the store a car of customers pulled up and tried the door checking the time and left with kids upset due to the staff member closing early. I will not be returning, and for something that is a premium ice cream experience, it was definitely not worth what I paid today.

The ice cream was really good, but the service and Graham crackers really spoiled the whole experience!This location is open until 10pm as per google.We went in all excited at around 9:43pm, everyone had decided what was to be ordered and we were waiting to be served after 3 gentlemen were done choosing and placing their orders. The employee from behind the counter looked right at us and said, Oh! You are here. I was going to close early today. Have taken out the garbage already and was supposed to close and leave early." To which our reply was

I just love this place! This is definitely up there as my top 10 ice cream places in all of Winnipeg. Good service + stunning but delicious varieties of ice cream. Better than most other ice cream creameries I’ve been to in the area. I also would 100% recommend strawberry + cheesecake + nestle crunch + brownies! :)

Delicious ice cream, great variety, but service ruins it all!! The employee did not do the job well, the ice cream was too soft and was dripping when she was transferring it to the cup! No cup covers were provided. When I asked for covers she gave the wrong size. No trays available for multiple ice creams. We usually order for the whole family, so it is absolutely impossible to hold all the ice cream, and it melts from the warms of your hands. We came home with all messy with melted ice cream. Absolutely no communication, no greeting or anything like that.No desire to come back.

Genuinely one of the best experiences ive had. the staff was so kind and friendly and the food was absolutely great. ive had only positive experiences here and the price was amazing. i recommended this to my friends and family (:

I wish I could minus stars. The employee was in rush, treated us like we didn't exist. Refused to give more than two flavour though we offered to pay. Didn't even talk communicated with hands only. The cone was half empty and that too filled with melted ice cream. Over priced for such a bad customer service. Spoiled our lovely evening. I don't recommend at all.

I came to the store in the last 15 minutes before closing and Logan Cay are wonderful employees they helped me and my family in selecting the flavours sizes and style. Everything is awesome. Love the place and people

The young girl closing on Wednesday night was super friendly