Dancia Motors Ltd

The splendid mechanics provided highly skilled expertise, comprehensive knowledge and profound competence on my cherished Mercedes. This sterling service was complimented by a polished public relations ethos and a genuine willingness to please. In short , a most pleasant business in every respect which deserves high praise.

I would like to say car maintenance is not something people look forward to but, Coralee is always friendly and in a great mood which makes for a great experience overall.Keep up the great work Coralee, your great communication is much appreciated.

I have mixed emotions about this shop. My initial feeling was amazing. Great customer service knowledgeable mechanics. Clean organized shop. All in all a great place to get work done to my Audi. As the weeks turned to months I started getting concerned that perhaps the team there was over worked or tiered even overwhelmed.I wasn't getting clear answers as to what the problem even was with my vehicle. My bill is upwards of 1300.00 and still no closer to getting my car back.Now I've gone by to see my car and it was unlocked and my possessions have been stolen from inside my vehicle

I have been stewing about writing a review for a year and decided to do so because it has just stuck in my craw all this time.I have a fun little reproduction car of a classic 1957 Porsche. I brought my car into Dancia thinking maybe I will have a garage capable of working on a car like mine (essentially an air cooled VW engine) who would treat me in a honest manner. Well in my opinion anything but. They saw me coming. They seemed nice, friendly, knowledgeable and guaranteed me that the car was in capable hands. They knew I had little knowledge of mechanics and although I explained I was a teacher and did not have a great deal of expendable cash they still did not hesitate to over charge for work that I doubt was really even actually done.I needed them to basically check over my vehicle, give it a tune up and install some metal racing pedals of which I supplied. I booked the appointment a week ahead. They had me bring the car in early. What happened? They left the car outside the shop for hours. I passed by the shop a few times going down the highway running errands and kept seeing it sitting outside which made me wonder why did they ask me to bring it in at 8:00 AM then? When they finally brought it in they did not work on it. I called in the afternoon to see if they were done only to be told that they had other customers that were more of a priority and they would like to keep it overnight so that they could get around to working on it the next day. I should not have agreed. I should have just gone and picked the car up then. But then I was placing my trust in them.The next day I called again in the afternoon. To be told someone was finally getting around to looking at it and installing the pedals. It would be ready by closing. So I thought how much can this cost. Maybe an hour to install the pedals (which would be generous) maybe an hour for the tune up (pretty average). Parts? $0 I supplied everything. And as I was told over the phone twice, most of the time no one had had much chance to look at it through the two days, so how much. $200 maybe $350??? NO TRY $1200.00!!! Total cost in parts on my bill was $1.95 for a washer, the rest was labour. WHAT LABOUR!So in my opinion - THIS PLACE WILL TAKE YOU! Needless to say I paid reluctantly. And they lost out on thousands of dollars from future service through me. I suggest go somewhere else, especially if you have a nice vehicle and you are a potential new customer. I think they may have a few clients that they have not taken advantage of and that they treat fairly but that was not the case for me and more than likely will not be the case for you. Caution is my warning. Get an exact to the penny quote ahead of time and demand and expect the job to be done promptly or go elsewhere. Or save yourself the grief and go elsewhere in the first place.I took my car to a garage across the street (highway) the next time. They did 4 significant jobs, worked on the car for about 3 hours and charged me $350.00 which in my opinion was a lot more inline with costs. Good luck.

From the moment Carlalee spoke to me and the care and information she carefully collected to fix my car, and then Ian who transformed my car. He did the little things too that made the service unbeatable. Excellent and honest and they go above and beyond to make you happy. First time there and will be making this my place to take my mini. Outstanding!

Took our 2018 Mercedes for regular service to Dancia. Easy drop off, fantastic staff, honest work and well priced. We would normally go to a dealership but cost and distance plus wanting to support local business had us try Dancia. We highly recommend and will have all our service done here.

Excellent place to take your import luxury cars for repairs. Knowledgeable and helpful mechanics. Friendly and prompt support staff. Highly recommended.

My BMW broke down and had it towed to Dancia Motors where I have been a customer before. Tow truck arrived at Dancia and I was told they could not help me because they were too busy" and I would have to have the car towed elsewhere. Cost $240 to have it towed to BMW Nanaimo. Dancia would not help me in an emergency situation. I am extremely unhappy with this not to mention the extra costs to go elsewhere. Dancia has lost another customer. I will not return. So much for supporting local business."

My beloved Volvo has been needing quite a bit of work over the last year and I could not be happier with service and quality work provided by the team at Dancia. From Coralee, to Kevin to Rich and the others - exemplary customer service, quality work at competitive prices, and they have routinely gone above and beyond for me. I'm grateful to you all, Tracy Forbes