Alphaplantes

Worst customer service ever! Anyone looking to work with them for their office needs LOOK ELSEWHERE! Their motto is the customer is always wrong" even when it's in writing and they are wrong!"

The zombies in the game plants vs zombies have more life in them than the employees there... Nobody greets you when you walk in, when you ask about the plants care, they tell you to google it and finally when you purchase your plant they don't even offer to help you put it in the car... This place sucks... If you can find your plant in another store go get it there even if you have to drive 30 mins more or spend 30$ more trust me it's totally worth the drive and the extra $

Avoid this place, because they will make yourself feel cheap. Bad customer service. I’m An old customer but will never come back.I’m an old customer of this place for 2 years. Bought all plants from this place for my home.I have a small tree bought from here 1 and half year ago, it has the small bug eggs on it since I got it. Apparently I didn’t notice this as this is my first time having this plant, because those eggs are stick on those leaves and never moves, They just looks some dirt on the leaves. Until recent days, there have became more and more, then someone knows the plant told me that’s bugs.I can’t use any spray treatment at home because my cat bite leaves. So I went to store to see if I can bring the plant to the store let them treat it, and after I will bring it back home. But once I told them the bugs, they thought I want to take advantage of them, told me directly those bugs are definitely from my own home and they can’t return this tree. They didn’t even listen to what I want yet. They just told me to spray alcohol onto it, even I told them about the cat, they looks careless. They said that’s all they can do. I don’t mind to do it myself, and of course they give me some advices that’s good. But I just didn’t expect how they talk to me. They just don’t want to take any responsibility and insist those bugs are from my home. I just come for some advices, nobody is trying to taking money from you, please never treat customers like look them the cheap way. I felt insulted.By paying much more expensive than other place, I can’t believe this is how they deal with customers. I never saw a place having such bad customer service. If you are considering buying some plants, trying somewhere else, or once you start to dealing with their customer service, you’ll regret.

Bought a xmas tree here.The French speaking gentleman was super polite and helpful.We bought a nice frosted tree with 200 changing lights, white or color.They reserved one for us and had it ready at pickup and it is now up in our living room and it looks great!

This shop has gotten exponentially more expensive over the years. The markups are insane. Don't recommend this place anymore.

This place is amazing. Great customer experience. It's the BMW of garden centers and they do everything. So basically we went to the store, picked what we wanted, paid and left the store with nothing to do . A week later all was delivered and assembled. It's a bit expansive but worth every penny considering it's effortless and made in Italy.

Picked up a Lechuza - Balconera self irrigating planter, and some great plants! Lots of choices and knowledgable staff, will definately be returning

Selection is ok, but service is an abomination. For months I've been visiting and calling about specific plants (total of ~$400). I always get told they have some in their warehouse and they'll call me back ASAP. They never call me back... Every few weeks, I call and check and no one has an answer for me. Still no news!EDIT - I did email the person who responded to my initial post. Though she tried her best, they were still unable to complete my request (which wasn't outlandish... I simply walked into a similar store on St-Laurent and walked out with everything I wanted.) Basically, shop around.

Used them for home and office but wont anymore. Very bad customer service especially on the corporate side.