Europ Auto

Booked weeks in advance. 3 days before the trip I get a reminder email for my booking except it's been canceled because the credit card didn't go through. I was never told there was a problem.

Booked a trip a few months in advance along with a car rental from Europ Auto. Due to covid my trip was cancelled and Europ Auto has denied me a refund. People on the phone were rude and just wanted to get me off the line. They offered me some voucher to use but will not refund me the money. Times are hard during covid and they are taking advantage of it. Please be warned from these scammers

Our experience was perfect. We picked up our Peugot Rifter at the airport in Rome and we returned it to the airport in Nice, France. The customer service on both ends were very professional. The drop off in Nice was on a holiday, as they were closed for the day, but came in anyways at 8pm to take the vehicle. The auto itself was great. Loved all the new features of the car. The GPS screen was large, the truck was the perfect size for the four of us and loved the lane indicator technology, which I had that on our vehicle back home. Our experience, again, was a very positive one and would highly recommend the services and also the vehicles....

Always provide the best deals!

The 2019 Peugeot 308 was delivered as promised at Marseille Airport. They set up the navigation and paired my cell phone. I had a 6 speed blue diesel (fuel is cheaper) and the stop and start function was very effective. I had a small scrap exiting a very tight parking lot lot and emailed the insurance which set up my claim, so the coverage is very good. Dropped my car off in Madrid without any problems. I fully recommend the new lease car over renting car companies on Europe trips.

I left two voicemails within 45mins of each other on Saturday when they were closed. The first requesting cancellation. The second voiding the cancellation and to please call me unless they had maintained the reservation. They emailed me Monday (did not call) to cancel, and ignored my second voicemail in which I rescinded my cancelation and requested a callback. I can understand that they listened to the first voicemail first and made the cancelation. But when they got the second voicemail clearly expressing my desire to maintain a booking (and even asking a callback), why wouldn't they call me (or even email me) to clarify the situation to ensure customer satisfaction? When I later called to complain about the situation, they said they followed the instructions I gave them; they didn't take any share of responsibility for the situation. Beyond the lack of a requested callback, this wouldn't have been a problem if they were open on weekends and I had gotten someone on the line when I called in the first place (cancellation would have been immediate, and I would have promptly made a new booking). This also wouldn't have happened if they allowed you to cancel online (it just can't be done, you have to call or email). They also don't let you cancel within 72hrs of the rental date, which could have been a problem if I needed to change plans. In general competitors are open 24/7 to receive phone calls, allow you to cancel online, and allow you to cancel closer to the rental date. Given that other companies offer price matching, if you find a good price at EuropAuto I would recommend just asking another company to price match. You'll then get a good price with better customer service.

the whole process, although more cumbersome than renting, went smoothly. pick up and return at paris airport went smoothly..we drove 8000 km through eastern europe without a hitch. brand new peugeot 308, so very comfortable. highly recommended.

Excellent service avec les gens d'Europ Auto à Montréal pour la transaction, puis à l'aéroport CDG de Paris, autant à la réception qu'à la restitution du véhicule. Plus de 4300 km en un mois au volant d'une superbe Peugeot 308 SW flambant neuve que j'avais nommément choisie, sans le moindre souci. Un autre gros plus : la transaction comporte toutes les couvertures d'assurance que l'on puisse imaginer, y compris pour un deuxième conducteur. Donc, pas de tentative d'«overselling» de protections d'assurance additionnelles à l'arrivée à destination, comme c'est souvent le cas avec des locations de courte durée (si je me fie à ma propre expérience et à celle de certains de mes amis).Je vais répéter l'expérience lors de mes prochains voyages en Europe, c'est sûr, quitte à transiter par la France s'il le faut. Je recommande sans aucune réserve !Alain Demers

I had a call with a lady who told me I could present myself to an office that is in a different address that the one that is on google maps, we went there and the receptionist told me that the office didn’t exist.- I tried to call for about 20 minutes and no one picked up.We ended up renting in Avis which is 5 minutes away, in less than ten minutes we had our car.

Used over ten times. Great service, value and operation.