Canadian Tire

Nice store. A little spread out so takes a while. I prefer more compact stores. My big complaint is there is no entrance or exit to the mall. Long halls feel like being in an airport. Otherwise, I would rate five stars.

Don’t get me wrong! I love Canadian Tire!I reviewed places the honest possible, based on my experienced in that particular places.Canadian tire has almost have everything in one roof.Displays are always great looking, reduced item are often see, sales are good price too.Today, in one roof. I have never encountered so unprofessional, inpatients, disrespectful and no customer service,And yea I am to name them all.Donna from customer service, RudeFrederick from sales( Garden department) not being helpful.Chris I was asking him about some information about delivery, he was just grumpy as hell.Dina who help us setting up the triangle credit card, was SO impatient! She was in a hurry and she get so prostrated when she didn’t get my email properly and I was trying to spell it to her word by words.So that is my experiences from Canadian Tire today. The reason I gave them 3*** was because of the tidiness, product selection, cleanliness.

Big new store at Carlingwood. Getting to it from the mall is a little weird. There's a walkway that tracks along the outside wall to take you to the stores' actual outside entrance. Very large and roomy isles. More overhead signage would help find things better

The auto portion of this store was fantastic. I do not live in Ottawa but had an exhaust issue. the pipe broke in two.Norm was my initial contact, he helped get my vehicle in, or I may have had to sleep in the waiting room.They gave me an initial quote and also gave me a cheaper option, which I jumped at.When my bill was presented to me, it was even lower than the original (cheaper) quote.I was more than impressed with the entire procedure.Norm and crew should be commended .

By all appearances, this store does honour the Scanning Code of Practice, and they may be systematically intimidating clients in order to do so. Just check other 1 star reviews and you’ll see a trend with these managers. An item I tried to purchase was clearly labeled at $79.99, but scanned for $154.99 at checkout. I have pictures of the item and it’s tag if anyone is interested. I asked to speak to a manager, as I’m aware of the code, and that the price is supposed to be matched to what the item is advertised for via the tag. Dianne and Lucie (store managers) were incredibly rude, walking away multiple times during the interaction. I was left waiting at the counter and actively had to follow up to get an answer while they ignored me and started serving other customers. I understand annoying customers, but I was met with immediate aggression while politely trying to raise the issue. So immediate in fact that I find it hard to imagine that they don’t react this way to anyone who brings it up. Really, really unfortunate that they are in my experience they appear to be using intimidation tactics in order to avoid honouring the code just to save a couple bucks. I will be filing a formal report with the BBB, and will be filing a complaint with the Retail Council of Canada. I’m not easily intimidated, but many people are. Even if I am COMPLETELY wrong about this (and I don’t think I am) I feel awful for the abuse others have definitely received while solely trying to get a customer service issue resolved.

Had one of the most disgusting interactions with store staff as I was leaving the store with a backpack on.Imagine accusing every customer of store thief without cause simply because they have a backpack on. Where does the management get the nerve to be so offensive with its own neighborhood and customers.Even though I only entered the front area to get a key copied and left directly from the front, which I tried to explain to them as they became aggressive and insistent.When I explained they had no actual legal right to enforce anything, they continued to argue they did.I simply stood my ground, and explained how I'm a trained martial artist who could easily disarm both of them without breaking a sweat, and if they choose to attempt stopping me it was not going to end well for either of them.Eventually they gave up and waddled their way back into the store, cowardly screaming obscenities at their customer.Really bad ownership waiting for a lawsuit to come very soon.It's unlikely I'll ever return to that location.

Store branded products are of questionable quality and I was told they are exchange only, no store credit or refund. Bought an item that broke on first use that I now don’t trust or want a replacement of. Only solution offered by manager Dan was an exchange for another. He was willing to accept my promise of never buying another Canadian Tire branded product again. They have a lot of useful products in the store, and prices are competitive when things are on sale. Buyer beware of store branded products.

I recently had a disappointing experience at the Canadiantire store while attempting to price match a kayak purchase, and I feel compelled to share my story.When I approached the customer service desk, hoping to avail their price match policy just as I had done previously with my BBQ stove purchase, I was met with an unpleasant demeanor and a dismissive attitude. The customer service representative gave me a bad face, making me feel unwelcome and unimportant as a customer.To make matters worse, the mover who was responsible for preparing the kayak for me was unhelpful and displayed a careless approach to handling the product. As a result, my brand-new kayak arrived with visible scratches, despite being a fresh purchase. It is worth noting that the kayak was delivered without proper packaging or protective measures, which likely contributed to the damage.This experience has left me deeply dissatisfied and frustrated. As a loyal customer, I expected to be treated with respect and receive assistance in accordance with Canadiantire's supposed commitment to customer service. Unfortunately, both the customer service representative and the mover failed to live up to these expectations.In conclusion, I regret to say that my recent experience at the Canadiantire store has been highly disappointing. The negative attitude from the customer service representative, coupled with the careless product handling, has left a lasting negative impression.

Horrible experience while returning an item with receipt and within 30 days. I had item open but I put it back in original packaging. I want to return as item quality didn't match our expectation.I was told that they don't accept return if an item is open. When I pushed back by asking how one can determine quality of a product without opening up.Customer service person was rude and accepted return after grumbling the whole time. It seems she was doing a favor to me by accepting return as per the store policy.I really don't want to go back to the store if an item purchased meets my expectation.I rather purchase things from Amazon where I don't have get insulted if I am returning an item.Thanks,

Customer service is extremely poor. I suggest to not go there to fix your vehicle. They operate like black market. They are not professional. I spent almost $600 to fix my car, but I only realized after six months that they did not fix what I asked them to fix. They lied to me about providing the service that they did not give. Sharon, who works at the front desk is very racist. If you are not Caucasian I suggest you find a different location to get your service.