Speedy Transport Group

I was called on Wednesday and arranged for delivery on Friday with an 8 hours window. I took a day off to receive delivery. Wait and wait nobody shows up, no phone call. Finally can talk to somebody to be told that my stuff never left the warehouse but they don’t know why and that I had to call the following week to reschedule. Contacted them the next Monday saying that I had a window to receive it in PM. At 08:30 they answered that all their truck had already left for the day and I had to pick another day. Wow do they think that we just don’t work and that we are there just to wait for them to deliver. Stay away from that company, not reliable!!!

The driver turned up crying a sob story how he had to get back to Brockville, my soft hearted staff member signed without counting boxes Our Fault. We informed Speedy within 2 hours explaining and even provided pictures. The driver told us he handballed the goods to my staff member. We received a large pallet shrink wrapped see picture. Speedy customer care said they would provide picture proof all boxes were shipped. We have not received any pictures or communications from speedy Customer CARE. I can only provide our story you have to make the choice. We would never TRUST this company again.

Speedy Transport has been an essential part to our business at Northern Cables. The team led by Jared Martin and Michael Sbrocchi has created a great partnership for our company. They are a dedicated transportation company that goes beyond expectations. They are always helping us get our deliveries out and to our customers on time. The support staff at the company is always available to help when required. Thank you for your continued support.Tom CursonUS National Sales Manager

I just had one of the most exemplary customer service experiences ever, and that was from Steve one of your Drivers.Personally, as someone having career experience in: Operations, Recruitment/HR, and Training roles I can tell you that an employee with work ethic-initiative-foresight/problem solving-client relations skills like that IS NOT A DIME A DOZEN! Company's all over seek such an individual. I felt that it had to be praised publicly - even though he isn't aware.Thank you Steve!

December 1st 2022, 401 Eastbound around Gananoque, 1:40 pm. This driver cut me off within inches, no blinker no warning, I have it on dashcam. Extremely dangerous and impatient. FYI I am also a truck driver, it could have been real nasty had he clipped my hood.

I've worked at Speedy for a while now and since my very first shift everyone welcomed me as a member of the family. Every day I see the office crew work non stop to get the freight out. They're hands fly across keyboards as they answer client's questions, and create freight manifests for the drivers. My terminal manager is in before I get there, and still there when I leave. The dockhands handle each skid or box as if its crown jewels while speedily" (haha) unloading and reloading trailers. Our SALESMAN spent his first couple weeks learning the in and outs of each department so that he can help out wherever needed and accurately answer client requests. When a client calls and requests a certain package be delivered that same day despite it being noon

As a store owner my multiple skid order has been sitting in their warehouse for quite a while now. They never called me, I had to call them. Then they gave me little to no working window because they need their truck to be back for the afternoon". What retail store opens at 7am? The driver seemed like a good guy though. Maybe a lack or resources (trucks and drivers)? A little more organisation wouldn't hurt this "Speedy" Transport company. Also

Having been called by Speedy Transport to arrange for my Costco purchase to be delivered, we arranged time slot of between 12 and 3pm on Friday. We arranged for someone to be at home for the assigned delivery time. It was not delivered, when I called I was told it wasn't delivered because I didn't answer my telephone when they called. I didn't answer as I was at work having left someone at my home to received the delivery. I rearranged to have the piece delivered today between 12 and 3pm, I also said that if I could not be there between 12 -3pm I would call them. The delivery guy arrived at 10.38 am! The delivery guy was helpful and friendly but it is just luck that I was home. I would not use them again. When delivery is the thing you do, you ought to do it well with consistency.

I received my mobility scooter yesterday! When I saw it in the truck - weighing 277 lbs, on a skid, in a box and secured within a steel frame my heart sank! I am 82 years old and have just had open heart surgery - there was no way I would have been able to unpack this. Never mind! To the rescue came Terry and Ron! In jig time they had it off the truck, uncrated, in my apartment and the wires, frame and bits and pieces of the packing cleared away! I know delivery personnel are very, very busy and have long days and yet they took time to help me! I was very impressed at their level of customer service. Thank you so much Terry and Ron!!!

Speedy Transport Group understands how to deliver customer value. Dealing with their customer care team through to their drivers has been a positive experience for our staff. When our company has had concerns arise they act to resolve them promptly and if required effectively go up the chain of command to include and be addressed by management.In a customer-driven environment they have proven their intention is to do just that; drive customer results.