Novo Spa

Massages are great! 5 out of 5.Facials are so so. Last one I got there was no extraction and all I got was a few creams rubbed into my face. I walked out with some shiny moisturizer all over my face. I had to wash my face before going outside. 3 out of 5.Spa pedicure - don't even think about it. Horrible. Nails cut unevenly, polish application super messy. The removal of shellac was super long and uneven. You can get 2 pedicures of better qualify for same price at an asian salon. 0 out of 5. I would give a negative if I could.

What I love best about this spa is the super friendly service and serene atmosphere. The massage was really good the room amenities, including the rainforest cascade, steam, body jets and colour light therapy shower was excellent. The complimentary tea was a nice bonus as well.

I have been a customer for years. I am happy with the massages great therapists. However their prices have gone up significantly compared to competitors. The cost now is $232 with tax for 90 min RMT or non RMT>. I can get for $165 exact same. The reason for the 2 stars off is there is black mold in the mens shower. It needs to be gutted. With these new high prices they need to renovate they should have had this renovated and gutted a few years back. For a yorkville upscale spa this is unacceptable guys. I did point this out to reception I hope they heed my advice and do this not just leave it for the next guy not fair.

I had a magical day at the Novo spa today. Let me start by saying that the place is immaculately clean and beautiful. It has lovely earth tone colors in all the treatment rooms and lounges which promotes relaxation. Soft music is playing throughout and I almost fell asleep waiting for my first treatment which is wonderful. I booked the organic facial and manicure pedicure combo for my birthday, and I received a complimentary lunch with my booking. Timea who did my facial is one of the most amazing women I have ever met; she was sweet and gentle and chatted with me throughout my facial to explain all the treatments she was doing because I have never had a facial before.The products that were used were fantastic because I usually have very sensitive skin and I didn’t react at all. They all smelled and felt wonderful. After the facial I had my lunch and it was a super fresh strawberry spinach salad and I also got a berry smoothie which left me energized all afternoon. Yan, did my meni pedi and she made sure I was comfortable, made me tea and helped me pick out kick ass colors for my nails. Everyone was extremely customer service oriented and it felt amazing to be pampered. I will definitely come back for more treatments, this place was 5 stars for me!

I booked with assistance from staff online/email prior to traveling to Toronto. They made the process effortless and demonstrated true professionalism throughout.I arrived early the day of my appointments and they were accommodating, setting me up to relax before the appointments started. Service providers were wonderful, kind and skilled with just the right touch. They obviously have excellent training and experience behind them. The spa is VERY clean and a comfortable setting.If you are in Toronto and looking for a good spa, this is the place to go.

Very relaxing and peaceful! Best value in Toronto for a luxury couples package. We felt pampered and spoiled:) Thank you for a lovely day.

If you have bad feet, like me, a good place to come for some repairs. The massage chair is a bonus

Charlotte was very helpful introducing me to pedicures. I now wish I had been getting pedicures for years. I highly recommend Novo Spa.

Had a great couples massage. Great ambiance. Colour therapy shower was a nice added touch.