Trail Tire Auto Centers

Poor customer service, been trying to get tires since beginning of November when it first snowed. Manager keeps saying delays then keeps saying he will call me back and keeps forgetting the size and I had to remind him each time. I only gave this place 2 star because Austin was actually helpful.

Poor service, poor management skills within. Brought my car here for my winter tire changeover, after the did my changeover and I went to pick my car up, I noticed 5-6 of my lugnuts were severly damaged. I called Max the manager right away and told him, they were to call me back with an appt to replace them,. That call did not come in. So I waited, all winter without getting a call, or might i add, not even a retorque, thankfully my car was parked alot.of the winter, because the lugnuts were damaged I didn't want anyone else touching them. I Thought I'd give them another chance and and Finance my summer tires and get them to installed there so they could fix them, then he plain out refused the damage from his team, more specifically Austin, and refused to fix their damages! ig mistake! Unprofessional at its finest. they will cause damage with their inexperienced techs" and flat out lie to you about it. I ended up taking my car to another shop with my business."

Poor Managment and worst customer service by Service advisor Austin Blair .. He has no knowledge of tires doesn't even know how to read the dimesions of the tire.

I had an appointment booked for 11:00am for a tire change and they didn't even start working on my car until 12:07.

Excellent service today from the falconridge Trail Tire! Car broke down on the way to work, they had it diagnosed and repaired before the end of my shift at a very fair price!!

I needed to have one of my tires checked for a tire repair. They accommodated me with an appointment within an hour on a busy day. Unfortunately the tire couldn't be patched due to where the damage was located. They did, however, advise me that the tire installer/supplier might warranty the tire, as it's brand-new! The cherry on top was that Trail Tire didn't charge me for the tire check or their technician time, even though I'd signed an order for (and expected to pay) about $41! Six stars (and honourary mentions) to Max!

Poor Mangment I took my van to change the tire on Saturday to on my way back home the van starts shaking left and right I stopped to check what’s going on I found these guys never tides the nuts very good if I’m going fast what happened to me and my family never ever going back to this location they don’t even know what they’re doing

Had an appointment to get 2 tires on my vehicle, with the plan to put 2 more on on payday... the lovely manager decides this is the time to educate me on tires and AWD... thanks for nothing Matt... you rock don't help just upsell and don't listen.

honest Review poor managment and bad customer service. Service Advisor Austin Blair has no knowledge how to quote for a tire he said 3 different prices. At the end when i went to get the tire he said it $358 including every thing. As he knewed this tire could only be ordered and will take about a week . So i had to get it. Price he quoted was $250. There was no comphensation offered by them as it their mistake as they don't how to check prices of the tire. I wish these reviews gets to read by every new customer who is planing to use this shop service. Worst customer service by Austin Blair.