U-Haul Moving & Storage of Central Burlington

Ram was exceptional. Helped me with a trailer hitch and practicing how to back up. Very tricky for a first timer and he was so patient and lovely to work with.

Would have been 5 star but an ordered dolly not available due to lack of availability. Was not an issue as I had sufficient dollies afterall. Pick up and drop off very easy. Much improved location and facilities from former site.***Internet was down in the area but staff worked through it using their personal smart phones to get the job done.Took a bit longer but 100% credit to them for the initiative.Hope they are compensated by UHaul and properly recognized.***

DON’T BOTH MAKING A RESERVATION THEY WONT KEEP IT!!!Made a reservation months advance for trailer rental for my family vacation.Get a call 5 days before I’m supposed to pick up the trailer to tell me the reservation means nothing they don’t have a trailer within 500km of their location. They did offer me a trailer that was 10 times the size and three times the cost that I can’t use which is the only one they have apparently.When asked what other options where available I was told take the big trailer or get nothing.Zero customer serviceZero empathy for the fact they have now destroyed my family’s first vacation in 5 yearsZero options for a resolution that would accommodate usCongratulations U-Haul you have now not only lost a private customer you’ve also lost a corporate customer I will never rent or use your company or equipment again.

Super helpful and speedy service made it super easy to rent a van here for my needs. Well worth it to rent here. Staff was helpful and explained the rental process and options. Online reservation is possible and mobile app sign in. Note that there are TWO locations on Mainway. One for self serve the other with staff.

New person at the counter didn't know how to process my request in their computer. Senior staff stepped in, found out I couldn't rent what I wanted.

I was treated very poorly by one and only one employee to the point that I can't imagine wanting to re-enter the store ever again. You should never mock a customer or speak with disinterest or distain.

I have had nothing but average everythingI have real trouble walking and it's a big deal to be lifting heavy loads The staff mentioned that I use a motorized cart to move my things on site; I had had to ask and then get physical with the manager on site. I grabbed him by the scruff of the neck and said,,,Listen Buddy

I wanna say the customer service that Wendy and her afternoon team guve is top notch Thanks again Wendy for allowing me to get the present .

Good, friendly and helpful people. One of the guys accepted my return two minutes before closing time. On another day, Ram helped for a price adjustment issue. Will recommend them

Friendly staff that are super helpful, reasonable rates, good product availability. This new location is much nicer than the previous location just down the street. There is plenty of parking and ample room to maneuver around. There is now a greater selection of equipment for rental and also a greater selection of moving accessories for purchase.I rented a 12' open trailer with ramp for a few hours and was happy with the overall experience. The trailer was in excellent condition and pulled well. All the lights were functional and the wheels were in good condition. The ramp was easy to raise and lower and the locking pins were easy to remove.