Greenhorizons Sod Farms - Hamilton Sod

Several issues here. I was given 53 rolls of sod that were dead, the company's excuse was that I should've watered the sod within 15 minutes of laying it, which is completly wrong, then the company said they would only replace half of them at there own cost and I would have to pay for the other half.Also the sod was infested with ticks, which I had to pay a pest control company to kill them, the company would not own up to this either. Horrible products and customer service here, order your sod from anywhere else.

We received our order of 1,350 sq feets of sod nice and convenient but unfortunately the quality of the sod was terrible. While going down the pallet, the rolls were worse and worse, molded, hot like boiling and rotten smell.Out of more than two pallets we ordered, we were able to sort out only a little bit more than one palette and after 3 days of consistent watering it looked like the pictures attached.The day after we received the sod, I contacted by email the company and no feedback. After two more days I called in and got a supervisor contact. I forwarded our previous email to her and she contacted us immediately. Next day, the company came and picked up all the bad quality sod and refunded us the value for only 150 sq feets! After a week I sent them pictures to show how the sod looks like and asked for some more replacement rolls. We have received some replacements for the bad spots and now after so much work we finally have a full green backyard.Lesson learned - When receiving sod, put your hands between the layers and check if it feels hot. Also check for rotten smell and mold and unroll some sod from the lower layers, not only the top.We appreciate that the company refunded us for some of the bad product and replaced some other bad rolls, but the overall experience was very unpleasant and we had to work three times harder than we should have for the whole project to be completed.

Super easy to order, grass was in great shape and took well. Very happy with it!

We have been purchasing from this location for 6 years now. Won awards for buying the most sod in a month. I have to say the staff is amazing, the yard is kept nice, reliable, product is good, best soil around, best topsoil around and best price, the owner is a fantastic guy, highly recommended. We send all of our clients to this location to pick up seed and fertilizers.

Great in and out. Guys helped me load my sod to go. Nice and fresh. Went down well. Now it's up to me to keep it alive, lol.

Very easy ordering process. when I called to find out delivery details the information was provided in a quick and professional manner. dos was dropped off exactly as promised

Can you please share details and rationale for the clear cut of trees that occurred on your property recently? How many acres? How many trees? It is very distressing that Greenhorizons thought it wise to raze a healthy, mature woodlot in Mount Hope in order to plant sod, which in itself is a detriment to insect species under threat from loss of habitat. Replanting saplings elsewhere does not compensate for the loss of the mature stand and the ecological services that it provided. This is a concerning occurrence and a blot on Greenhorizon's record, especially given that we are in a climate emergency and the city has a commitment to plant thousands of trees to play it's part in mitigation efforts.

Great service.The lady on the phone checked the weather forecast and recommended moving the delivery date to accommodate better weather conditions. She was funny and very pleasant to talk to. She gave great advice as to the process of site preparation, installation, and aftercare.Delivery was timely and included two bags of starter fertilizer for free!We ordered two full skids of sod, and only seven rolls were mushy and extra heavy. The rest were nice and firm.Empty skids were picked up the next day.We are pleased with our new beautiful lawn.

Fast service. Ordered approx. 31 rolls. Was delivered earily afternoon with sod being very dried out. Did not come on skid, so rolls were placed right on driveway. The picture below is the delivery guy unloading it from the skids, so you can see exactly how they came that day. Note, this day was extremely hot, so not surprised it was a bit dry. Two rolls were broken, but the delivery guy gave me a few extra rolls which was nice of him. I ordered again a month later, for ten rolls, and it arrived early in morning and was moist. All grass is doing well now. Grass did not have an weeds, so grass is of good quality. Recommend this company.