Urban Barn Etobicoke

While Urban Barn generally has nice furniture, I feel I have been lied to by Urban Barn's advertising. I was looking forward to getting a specific couch, when I noticed that it went on sale on Black Friday. Upon visiting the store, the same couch on display had a Black Friday discount tag confirming my observation online. However, during the last step of purchasing, I was notified that, on the contrary, no such sale applies to the couch I wanted as it was apparently not available in any warehouse. This was very misleading and very disappointing and will definitely negatively impact my relationship with Urban Barn moving forward.

We’re very happy with UB after looking for our new bedroom furniture. It took a while to find but Urban Barn had the style, quality and price we had been looking for.

Urban Barn is one of my favourite stores for home accents. Yes, it can be pricey but it's good quality merchandise. My suggestion is just to keep an eye out for when items go on sale because you can get really good deals.

The staff was very helpful and gave their insight! I love this store because their things are good quality and affordable.

This location is always helpful and friendly! Knowledgeable and they always have great quality furniture.

Nice clean store. Lots of cool displays. Staff were relatively helpful.

Beautiful store! Always enjoy coming here. Friendly staff.

I am a long time customer of Urban Barn Etobicoke. My husband and I have many items from here, and enjoy the store and the quality of items. I have been looking for couches and have browsed the store recently. The first occasion, and today I have never been approached on entering and walking around.Today, 4 sales associates were huddled around the centre cash while customers walked around. I spent some time looking and decided on a nice blanket; opting not the couch again as my patronage doesn't seem important enough to stop chatting away or fixing fabric swatches.I approached the cash and Neptune asked if I was getting anything else, no greetings. I said no, she asked for my postal code and I provided. She then asked for my first and last name with no explanation, I said no thank you, She replied to look up the customer profile and rolled her eyes and shook her head... I was surprised to even comment or cause a confrontation. She finished with the Checkout and make a point to say that my receipt won't be connected with my customer profile as we were finishing.To the owner/manager... You cannot continue to say you hold your associates to a high standard when there is no basic customer service, or even the remotest polite customer exchange. To ask for a postal code, then a first and last name with no other words at all are not appropriate. I had no idea there is a customer profile as my husband always checks out, nor would anyone without the shortest preamble or a new customer. The attitude from the eye rolling and the shaking of Neptune's head is despicable

A most pleasant experience shopping for our loveseat. The staff were friendly, not pushy, and very knowledgeable about their inventory. They carry a wonderful line of top quality furniture and accessories. This is reflected in cost however, as the old adage goes, you get what you pay for". We can highly recommend this establishment!"