Graham Restorations

Very happy with the experience my family and I had with Graham Restorations. Fabio, Dan and the entire team were excellent to interact with and we are very pleased with the results.

I wanted to take a moment to comment on the excellent work that your team did at our home after our unfortunate sewage back-up. As you can imagine, seeing the sewage mess in our bathroom and resulting damage to our basement was extremely stressful. Within minutes of having your crew there the next morning, we both felt we were in good hands. Roy and Nick were very professional and both reassured us they could take care of things. By the end of that first day, we felt that a big load had been lifted from us. The crew that was in charge of the repairs was top notch. A big thank you to Roberto, Rosa, Oliver and Dennis for all their hard work. (There was another fine Gentleman there on the first reconstruction day as well but I didn't get his name). The Bathroom and Basement look excellent and one would never know that anything had happened. We enjoyed having them all in our home for the week. It actually felt like we had friends arriving every morning and not just contractors showing up to do a job. They kept us in the loop as far as how things were going and when they would be finished. We're very happy with the results so we wanted to thank you, and if you could please pass along our thanks to your excellent crew we would appreciate it.

Called to inquire about a roof repair but I did not agree to anything or authorize them to proceed with. Over a month later and without my knowledge they sent a roofer to my house and contacted my insurance company to try and process a claim. Shifty, underhanded and disingenuous. Completely untrustworthy. NEVER CALL PROMOS!

Promus' project manager was constantly late and dodged our calls / emails. Works never showed up when they were supposed to and arrived unannounced. Additional items were damaged. Scoped worked were never completed. First quote on repair work was missing large portions of work and damage to repair. The project manage only visited our site once, although promising to be there repeatedly.We had to remove them from our project since work wasn't getting completed nor were they communicating with us. The work that was complete was done poorly and not in a reasonable amount of time.

My landlord hired this company to clean up a minor basement leak - took them 6 weeks! They were never on time, and had poor communication. If they didn’t want to do a small job, they shouldn’t have taken on a small job. One of the employees was speaking with my MIL and used a racial slur. Unprofessional.

Everybody were a pleasure to deal with. The Project Manager - Dan was always available to answer my questions in a timely and professional manner. My new fence looks great.

Graham Restorations provided a quote quickly. The contractors that competed the repair did an wonderful job in a timely manner. They were friendly and cleaned up.

Great group of people, very respectful and the work done in my parents kitchen looks stunning. Thank you to Promus for there beautiful work and great customer service. They are quick to responde when you have a question!

Great workers...the team was very helpful in restoring my office after a flood. They worked hard for my busienss and I could tell they really cared. I highly recommend this company. M.S.

We can't say enough about our experience with Promus Hamilton. The restoration work they did on our basement was top notch. Staff were professional and on time each day. The basement looks better than it did before the flood. Thank you!