Cedar Springs Health Racquet & Sportsclub

So it's a simple story. Our 9yr old son was enrolled here from few weeks. We felt he was doing good and benefiting at first. We decided to enroll our 4yr old here in private lessons. Of course you can imagine the top notch customer service when you are ready to enrol and they are ready to charge your CC.... The teacher handling the 4yr old was not at all what we expected (does not have any experience in teaching that young age it appears). So we complained and requested to pull him out and get refunded for the unused classes. My initial impression was that they will apologize and refund the class we were not satisfied with (which should be our right by the way - they cant charge people when they don't provide qualified teachers for 4yr olds ) but instead they said no refund for all 6 weeks!I guess they chose the long way of having it disputed with American Express and having the charge back and having a bad review and an unhappy customer spreading the word

They should seriously consider changing the name to Cedar Springs Daycare and Kids Camp". They increased the fees for us members

I’ve been a member here for 30 years and I’ve watched it turn from an amazing facility into a glorified day care centre under new management. Three floors of workout equipment are now piled onto the top floor. Still the same equipment I was working out on a decade ago. All open floor space is for kid’s camp. During the summer you can’t use the basketball gym or pool areas from 8am-4pm because of children’s camps. The hot tub is out of order 3/4 of the month. And here’s the kicker—they just sent an email saying their fees are increasing. What exactly are we paying an increase for? Less workout space and limited access to the actual facilities? Great gym if you like 200 kids running around and screaming. Do yourself a favour and find another gym.

A great place to swim or work out. I don't have time for racket sports or socializing so a locker and swim schedule are good for me, shower, sauna, steam room and hot tub are great amenities all in one place. Rob does a great job keeping the place in good repair and clean. Kayla has some great classes and programs I don't often have time for but are included in my fitness membership. Have had a family and now single membership with no complains.

We visited to use the pool facilities today. The indoor small pool was closed due to chemical concerns and it was visibly very filthy. The outdoor pool was grey where you could not see your feet. We found that concerning and spoke with the lifeguards. They said they had an issue with the chemical levels indoors but outdoor they could check if we would like". Sorry it's not up to me to dictate whether a pool that is visibly grey with scum floating around the edges from sunblock and bugs everywhere is worthy of investigating. It was lovely that the pool was open

Cedar Springs summer camp is amazing: well organized, the kids love it and it's a reasonable price considering all that's included. Racquet ball, tennis, swimming and meals and snacks! The counselors are friendly and so good at their jobs. Thank you!

Large facility with many courts and nice viewing areas for youth tennis tournaments. Nothing fancy but all the basics are here including a restaurant, sports courts and a very large diverse swimming area with an adult pool, kids pool and water slide area.

No moral compass.Been a member here for over 5 years. We had a guaranteed rate of $150/month. Rate WAS and verbal guarantee but the club knows this and respected it until now. Club decided to raise rates. They offered us a teacher rate of $269/month +tax. Regular rate for family is $359. Take it or leave it. I’d leave it.Main hot tub is normally dirty.They wash the side of the pool into the pool.Swim instructor had a full on swearing temper tantrum at his students while I had my 5 year old there for a fun swim.Was told in for the summer months that due to the success of their summer programs I couldn’t use the facilities until after the kids had left.When I joined was told my rate would never increase. Hahaha ya right. Massive rate hike. Breach of contract?

From our grandson: “My grandpa goes here every week, I went here once and I loved it, I played pickleball and basketball, on the outside they failed it, on the inside they nailed it!”

Great club for families. It has indoor and outdoor swimming pools with slides. Well equipped and very clean gym. It has many basketball, tennis, squash courts. The staff is very friendly and always ready to help.