The Bicycletteries J R

I got a flat right outside their shop and noticed there was still someone inside, even though they'd been closed for an hour already. I knocked on the door and explained the situation (we were on our way to visit friends who were leaving town in an hour, so time was precious!) and he very kindly and promptly fixed my bike! I am super grateful and don't find this sort of service very common anymore. Would recommend.

Just bought a bike here, great price, good service.

Worst experience I've ever had with a store. I had just bought a used Peugeot bike and needed to get the pedals and handle bars changed. They took in my bike and gave me no estimate until I called a week later since I had no news. An hour later, I receive 2 estimates by email, the 1rst bill he sent me was 201$ and a few minutes later, he sent me another bill for 216$. I called right away and told him I refused to pay and that I was on my way to get my bike back.Once there, he told me the reason why the bill was so high was because he was using new parts. He then said he would see what he could do to lower the bill to 100$. I agreed and left and as soon as I got home, he called me back and said the best he could do was 190$. So then I immediately said I would go get my bike the next day since they were closed.The next morning, the owner of the store called me back telling me to hurry to come get my bike because he had no room for it!! When my dad went to get the bike, he tried to charge him for a 20$ storage fee but my dad refused and left with my bike. What a nightmare, do no ever go here, he overcharges and he is extemely rude to his customers!!

Over the years, we had all our family's bikes serviced and I noticed on more than one occasion the owner and his wife oversee the work done by their employees. They are courteous and very professional to both their clients and employees. I've seen them try to save people money by offering alternatives. For example, we had old training wheels from my eldest bike and with my youngest new bike they couldn't fit because of the suspension seat. So he offered to cut them to put them on. This way we didn't have to buy new training wheels. Don't be deterred by some of the reviews. See for yourself.

I bought a bike here for 250 + taxes, when they gave it to me I saw it wasn't in the best shape but anyway I took it, trusting their word it was technically fine. In the first week I started having problems with the gears, so I went and they did something, then i kept having problems with the gears, I came back, left it for 3 days and when I came back they told me I should be thankful because it was my fault because I had supposedly twisted the chain because I didnt know how to use the gears"

First class service. I needed front and rear lights. They were open until 8pm in what is the slowest season. Roberto had the perfect set at great price, took 25% off without my asking and then installed them flawlessly. I'm going back there everytime even though it's 12 km from my house. Simply perfect customer service in every respect. Thank you.

Will never set foot here again.I phoned in about purchasing training wheels and was given a price. I went to the store to buy them and the first impression was that the owner was in a bad mood, had a frown on his face as if bringing a new bike & work for them was a nuisance but told me to leave the bike and he would install them. An employee greeted me for the order and said it would take a few days, maximum a week and I was sent off. However I went back in because they didn't give me any receipt at all after I left them the brand new bike.Days passed by and no signs of life. I called 6 days later and after a brief discussion was told the bike would be ready tomorrow." I called the day after and to make a long story short ended up going to the store an hour before closing and they had just started working on the bike. More than half an hour after closing time the owner tells me that it's a complicated job and will take longer to do. In the end I got the bike two days later.When I went to pay they charged me $40.00 more for installation which I was NEVER told before. If there was an installation fee they should have been transparent about it. After I argued they discounted $4.00.The work performed was mediocre. The wheels were aligned crooked and touched the chain on the new bike. Also after checking with other stores

It was my first time here to replace brake pads and along the wheel for giving better thrust when the battery is connected. They charged me 114 cad for that, and ended up with more issues. For the price I paid the issue was not solved and ended up with more issues. The back brakes are still loose and not fixed properly. The seat alignment was broken by the mechanics which they won't agree and I have to replace entire seat assembly if I have to fix this. The mechanic there was not helpful either in my case to give a solution. Might be it that they had too many bikes to fix they didn't pay attention to the repairs but I wasted my 100 bucks. They were not able to give the bike back in time. I had to call and remind them multiple times. It took 10 days overall. Won't go again here.

After speaking with the manager (owner?) I found him to be lacking in knowledge and basically just motivated by greed. It's too bad that places like this exist. Do yourself a big favour and bring your bike elsewhere for repair. Zero stars if I could.