Mayfair Clubs West (North York)

There are no customer service. No one answer your mails and phone calls. You have to wait more than a week for a simple request which is not guarantee to be done.

Great Gym.Carrell in the locker room is an asset to the company, very kind and always attentive .RJ from the management team is fantastic and Carlton is an amazing trainer

Great experience, good gym equipment, nice amenities. When and if considering a membership ask for RJ he has been amazing.

I brought a list of concerns to the club and they cherry picked which situation to care about and address. I was promised something would be done but not only was that a lie, David Luck dragged his feet after handling the situation poorly. Since nothing was done to accommodate on my end, I owe no one courtesy. Until the year is over or I am let out of that contract, I will be coming back to edit my review with a visual depiction of the people I’ve caught scrambling after angling their phones towards me during my workouts.Don’t come here as a woman that needs a regular gym to use and don’t sign any long contracts that you are uncomfortable with, you’ll surely regret it.Edit: I can’t add media to the actual review itself, so those will be posted separately each time.

One of the best places to play indoor tennis in the GTA. Nice gym and swimming pool too. Also offering pickle ball now.

I had a tour of the facilities and everything looked great. The PT/agent who did the tour was awesome too. I was given the rates for initiation fees (which is understandably high) for the Platinum package. A few days later, I was given a call by the agent saying the prices are going up from 1 August and for now, I can $200 off the initiation fees. Still a bit high, so I decided to skip. Then I received an email a few days later offering me $500 off if I enrol in July before the fees go up on 1 August. So I call to finally invest in this still-high-for-me membership which I need to be able to play tennis all 4 seasons. I am told the offer means the prices will go up by $500 in August, and if I enrol now, I would be paying $500 less. A bit offended to say the least at this ugly marketing ploy that put me off altogether. Hence, the 1-star for their marketing and not the facilities or the agent.

The gym is filled with all types of weights and machines, liked the pool and tennis courts too.

Fun club for tennis. Squash scene gone but you can hear people grunting and BAAAAPing pickleball. Kindof like Monica Seles on testosterone, fun!An excellent but expensive program for developing young players.If you book about a week in advance you can get a time you like.

This is a dysfunctional organization which has no security measures in place.I went there on Feb 15th as a guest as my friend highly recommended and I wanted to give it a try as it looked like a highly reputable place.After a 1 hour class, we went to locker rooms to realize my Birkenstock shoes and jacket was missing, where everything else remained.The reception did not take any steps and didn't actually know what to do. I left the gym barefoot without tank top on a winter day.Follow up was 6 days after the incident.Nothing was reported to the police and no actions were in place for the incident.They didn't even bother to check the cameras, noting it would be difficult. They didn't report to the police because they said it was petty theft.No actions to rectify the issue at all.On the day of, I left the gym barefoot without a coat on and I was not offered anything.They may not be responsible for stolen items but this club has no proper security measures and their customer service is bare minimum.If you want to spend $700 initiation fee and pay $ 107 monthly to be treated like this, definitely do become a member.