Sussex Realty Ltd

Worst company everMade 600 security deposit but at the time of return they deducted 300 dollars and didn’t answer the phone to confirm why is it so.The house was totally clean.Showed to the caretaker before move out but still deducted my money from security deposit.Please never rent any apartment because they are not going to answer your phone afterwards.

I've been renting with Sussex for over 6 years. I've been in the same apartment block all six years but in three different suites! I went from a one bedroom to a two bedroom. Then from a two bedroom on the top floor to a two bedroom in the basement. I've been very happy in all three suites. Cyndi, the caretaker, always responds in a timely manner and keeps the building clean.I feel very safe living here!

It's hard to express how disappointed I am with the services provided by Sussex. Communication is unclear and difficult to establish. They are not forthcoming with information, and rely on overworked and undersupported caretakers to relay information. My impression is that Sussex's operating principle is to use renters and caretakers against eachother. We have not had a working fridge in our unit for the entire month of June, each time we called Sussex asking for information about when our fridge would be replaced, we were told we would receive a call back the same day. Sussex has yet to contact us. I'm writing this review after spending an entire day calling their office without success. This is a representative example of our experience with Sussex in general.At this point I can safely say we will never be renting from Sussex again, and will advise anyone who asks to avoid Sussex realty.

I have been renting with Sussex for just under a year now and can already say that without a doubt our landlord Ivar P. has been the best and most responsive landlord we could ask for! Super helpful, reliable, and responsive and has definitely made this first move way more ideal!

When I first rented my suite it was unlivable due to repairs they were doing and didn't tell me till I got there the day of possession. They refused to give me the half month rent back when I couldn't live in the unit so I went to the Residential tenancy branch. They settled and it's like pulling teeth trying to get anything done with Sussex. The only good thing is my caretaker is great.

Experience changes by each location. My building went through 3 caretakers in 6 months. Maintenance is usually pretty quick if it’s urgent. I did complain about mice and they never came to set any traps so if you live in an older building you’ll just have to co-exist with your new “friends”. I did find that the company as a whole is unorganized but that might be due to being understaffed. If you move in to a building and someone is smoking, nothing will happen, they will not evict. I would not live in an apartment managed by this company again. They seem to run a lot of affordable buildings but it’s reflected in the poor quality of living.

I have managed a great little building with wonderful tenants with Sussex Realty for almost 14 years now! This is the first and only building I have managed. I was overwhelmed at first, but had a lot of great support from Head Office during this time. I was never made to feel like I was a pest by asking too many questions LOLEleven months ago, I had surgery, which I am still recovering from til this very day. The surgery left me temporarily physically challenged for a very long time. Head office, specifically Andrea, helped me tremendously with coverage for the building cleaning, shovelling and grass mowing. I am so grateful :)Everyone I interact with at Head Office wether it be Erik with maintenance/health and safety, Becky and ladies in leasing or reception staff when picking up or dropping off stuff, have all been a pleasure to work with!I have no plan of leaving this great building. YOU are all stuck with me for the long haul!!!C.H.

Extremely unprofessional employees with zero conflict resolution skills who are inconsiderate of others.**NOT** 2SLGBTQ+ friendly at all.Repeatedly miss-gendered by staff, and when asked not to be called Ma'am or Sir, I was treated to a loud groan and an exasperated Oh

I lived an apartment for over 2 years at lanark at River heights area. I was so happy for everything. Our manager was very nice, helpful, and professional. Our apartment was always clean, and calm. I moved to house to River heights area at Grant. I have been living here over 2 years now. I am so happy to live at a beautiful place and our manager are very nice. Erika&John are our manager, they are very friendly and they are working very hard to fix our problems, and clean snow.