Johnson's Sewing Centre & Quilter's Dream

I have never been more impressed with customer service as I have been at this place! Craig and biz have gone above and beyond in helping me and advice. They have a customer for life with me! I highly recommend buying a unit from them, you will have service unlike anywhere else.

Popped in to see how much it would cost for a service and look at new machines. Service was really nice at the back, and Robby at the front was very considerate of my needs even though I had a very low budget. I didn't feel judged at all for needing something simple. Definitely come visit here, they have some beautiful machines and great customer service. :)

After taking my machine in for a servicing once, I can't imagine ever going anywhere else! The staff was friendly, prompt, and very considerate. Highly recommend!

Staff was very helpful. We brought in our sewing machine for service and it was done quickly and the technician spent way more time than we expected explaining what they had done and made sure we understood the issue. They even taught us about a feature of our machine that we hadn't known about.

Took me 30 minutes to find a parking stall. This was the 1st time in this store. I was running an errand for a disabled friend. I asked the lady at the till if she could help me and she hesitated as if it was odd that I was asking for help. There was no customers at the till and I reassured her if a customer came she could leave me and put the customer through the till. She then told me to put my mask on over my nose? Last I looked she was a sewing employee not my doctor. I asked her pleasantly to please stop talking to me about my health and I asked her if she was my doctor? She reassured me she wasn't. Then if looks could kill...the lady cutting the fabric was so unfriendly, very abrupt and miserable and I felt like I was imposing on her. There were many other fabrics I wanted cut but I wanted out of there asap. These employees should be told that not everyone that walks in there is a seamstress etc. And not everyone knows the basics about cutting fabric. Very unfriendly staff.

Heather saved me from further frustration with my new machine. She taught me many things that we were not taught in Home Ec Classes in 1968 !!!! I am grateful for her knowledge and patience.

The staff here are so friendly and helpful. At the moment I'm just sewing garments. However, this store has been great as a Janome dealer and a store with a variety of other useful things, including fabrics for certain projects. They even sell a few needle felting supplies which is convenient. Eventually I want to try to make a quilt and when I do I know Johnson's will be a fun placed to go.

The employees is this location/store are great. Picked up on my anxiety of being overwhelmed by all their wonderful products and took the time to answer all my questions and lead me in all the right directions

UPDATE: The owner reached out to me later in the day to apologize for what happened in the store. The manager had made him aware of the issue and he assured us he would be speaking with the employee. It was great to hear that we are valued as customers and that our business mattered to him.It breaks my heart to post this as we normally get awesome service, with the exception of one employee. Today that employee crossed a line when on top of their usual rudeness they came at my mom. We had asked her numerous times for help and she made it very clear she didn’t have the time of day for us (she wasn’t helping anyone at the time). We opened a quilt kit that we assured her we were buying in order to find the info that she would not help us with. She ran over, tried to grab the kit out of my moms hands and started yelling for the manager. We were very taken aback as she came across very aggressive and had my mom in tears. Carmen the manager came and was very sweet and helpful, but my mom decided to buy the rest of her kit elsewhere. I was so upset that I put my items back despite the sale.

Just went here for the first time and I am very impressed. The store has impeccable cleanliness and it is easy to find what you’re looking for. I came in for a hemmer foot and invisible thread, and the lady at the sewing machine service area was so eager to help me choose the right foot for my machine. She explained things so clearly and even assisted in explaining to me the use of another product I was hesitant to buy (which I did not end up buying because I realized I would have no use, long-term). I was lucky enough to buy what I needed on the sale they had. Overall, I enjoyed my shopping experience.Would love to come back again.