Multiple Sclerosis Clinic

What a beautiful new clinic. Bright and welcoming with all the amenities needed for its MS patients. Just an easy elevator ride up to the Clinic. I received treatment when the Clinic was in the Shuter wing years ago and believe me this is amazing in comparison. Thank you.

Firstly, this clinic is obviously very, very busy. My first experience was difficult because of a mix up with the doctor not coming in that day and, of course, I was mid-flare up and waiting for an official diagnosis so every step of the process felt like a mountain to climb. That being said, aside from that experience the nurses have been helpful and have respond to my voicemail messages within a day or two. My only other frustration is that often the line will seem to close down before the daily closing time listed on the website.The reason I chose to rate 5 stars is because of my doctor, he is straightforward, clear, and seems to take my treatment very seriously. I feel as if he is on my team and invested in the plans for my health. He is not willing to settle for me being fine" but seems to strive to provide the best results to curb my MS and improve my quality of life. I feel like I am in good hands with him."

This clinic used to have very caring and compassionate nurses. I am not sure what happened. I don’t have many issues and call very rarely but with a recent issue, it felt like I was speaking to uncaring robots. No empathy whatsoever.

If you like waiting 10+ minutes waiting for someone to answer the phone without anyone in the queue this the place for you. Seems everyone takes off early for the weekend but it’s too bad this illness doesn’t. I need serious help and it is impossible to get it. Would rate 0 if I could.EDIT: Amending this review only to say that Dr. Mucilli cares deeply about her patients but is extremely overburdened. She gets 5 stars from me but the clinic gets 0

The new clinic is gorgeous and the front desk staff are lovely. Dr Selchen is great; I had O’Connor before him who I really liked, so I was worried I wouldn’t like my new doctor. The whole clinic really puts my mind at ease when it comes to my health.

Staff were excellent and appointment was on time. I found them to be very thorough. Waiting area was very nice as well as two easily accessed bathrooms near the waiting areas. Dr Mucccelli was kind, thorough and compassionate.

This clinic sets a new high standard of how treatment can be provided. Beautifully designed. It will provided many years of treatment and research for MS.

The lady that answers is not the nicest, she’s rude I don’t know why she still works there (it’s the second time this happens with her). I called, she was somewhat mean and like condescending? She had pretty loud music on that could be heard on the other side of the line and she couldn’t hear me like ?! So frustrating! I hope she changes or they get someone else. MS people require a lot of patience, if she treats me that way (being the daughter to someone with MS) how does she treat them?

This rating is for there asian receptionist, very rude. She shouldnt be taking calls if she dont have people skills i wouldnt have to call in the first place if i had been mailed my papers