Virgin Plus
92 Reviews
- Thursday10 am–8 pm
- Friday10 am–8 pm
- Saturday10 am–8 pm
- Sunday11 am–7 pm
- Monday10 am–8 pm
- Tuesday10 am–8 pm
- Wednesday10 am–8 pm
About the Business
Mobile Phones, Plans, Internet & More - Virgin Plus | Discover Virgin Plus's advantages: value-packed plans with tons of data, Member Benefits, hot phones, and the best customer service in Canada.
Contacts
Website
Call Us
+19059520021
17600 Yonge St Level 1, Newmarket, ON L3Y 4Z1
Hours
- Thursday10 am–8 pm
- Friday10 am–8 pm
- Saturday10 am–8 pm
- Sunday11 am–7 pm
- Monday10 am–8 pm
- Tuesday10 am–8 pm
- Wednesday10 am–8 pm
Features
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
Recommended Reviews
Dena S
20.10.2023
Virgin Plus
Andrew was absolutely fabulous helping me get set up and also explaining different things to me. Thanks so much, Andrew!
Brian Grassl
16.09.2023
Virgin Plus
I had a amazing experience dealing with Jevon Brandon and Robert. You guys are awesome. I'm loving the flip lol. I'll be definitely coming back to get my wife a phone when she's ready.Thank you.Brian
Dana Racine
13.09.2023
Virgin Plus
I went in yesterday to upgrade my phone and was really on the fence about which phone to get. Brandon helped me with incredible knowledge, patience and passion for his job. He sat with me and patiently answered all of my questions, no matter how silly they were. He was extremely kind, a true model employee with an expertise in customer service and mobile phone knowledge . 10/10 would recommend visiting this location. Thank you Brandon!
Joanne Hans
11.09.2023
Virgin Plus
Jevon and Robert at the Newmarket Upper Canada Mall gave exceptional service when I bought a new phone. There were some issues with an outdated app that made the transfer from old phone to new phone difficult, but they persevered. They were extremely pleasant and helpful. I'm very grateful for their efforts.
Holly Wood
24.08.2023
Virgin Plus
My partner & I recently visited the Virgin Plus kiosk at Upper Canada Mall in Newmarket. Zak was the agent who helped us add my partner to my phone plan for a very reasonable price & no activation fee. I highly recommend Zak for his professionalism, his knowledge, for taking the time to explain everything clearly & how friendly he is. He made us feel very welcome & didn't rush us at all to make any decisions. He is an asset to the Virgin Plus team & he should be commended for being a great customer service agent. We will gladly visit this kiosk again because of Zak.
Wendy Pollard
29.07.2023
Virgin Plus
The first time I was here was a broken glass screen protector, theguy told me they were supposed to do that, I said there isn't there a warranty, he said no....come to find out LIFETIME warranty. Second time was my screen won't come on, told me they don't take care of that, here's a number. I don't have a phone, what good is the number. They couldn't care less.
Bob Stephen
23.07.2023
Virgin Plus
Had an awesome experience today while upgrading my Virgin account because of sales rep Brittany Pearce!! A very knowledgeable person, great personality and easy to work with. Virgin is the best cellular provider I've ever experienced both herd in Canada and USA.
Robert Foisy
23.07.2023
Virgin Plus
I was in today and the salesperson named Robert answered all my questions made it easy to talk to about any technical stuff I inquired about recommended products to go with my new phone which I bought and made it easy to let me know according to what I was looking for in a new phone. He even put the screen protector on for me which can be hassle to do by yourself. It was a great experience. Thank you.
Dom
22.07.2023
Virgin Plus
First of all, I’ve been there many times, and the manager is late over an hour second of all not the best customer service I’ve experienced doesn’t seem like he’s even present there when you’re speaking with him about your situation because he gave me the worst advice on what to do and it up costing me in the end I personally would recommend going to the Newmarket virgin, mobile kiosk for any phone service. I would drive the extra bit and go to Yorkdale. Those guys are definitely there to help you out with good intentions.
Shane Meyer
18.07.2023
Virgin Plus
I guess we live in the age where customer service doesn't matter. The woman that was assisting me felt it was more important to check her personal phone and return texts. Very unprofessional and rude. She was pleasant but come on, wait for our transaction to finish and then check your phone.
Add Review
Map
17600 Yonge St Level 1, Newmarket, ON L3Y 4Z1
Virgin Plus