Fabricville - Fabric Store

Big store but didn't have neoprene

The selection is fine. Not amazing, but it’s not a huge city so that’s to be expected. Prices are average. The staff, however, appear to absolutely hate their jobs. On my most recent visit, 3 out of 5 staff were blatantly rude or flatly unhelpful. It can be a confusing place if you don’t spend 40hrs a week there! Yet any questions are met with judgy expressions and vague pointing. Even with masks on, the disdainful looks and eyerolls are very obvious. I’m too old to care about grumpy ladies giving me attitude when I’m spending money in their store, so I just keep smiling. The guy at the cutting table is more pleasant.

We can buy patterns at this store.A lot of choice of fabrics , yarns and stuff.Usually they have section on sale.Membership card available for an other Discount.I LOVE THIS PLACE !

I love going and seeing the Spring fabrics coming in.The Winter fabrics on sale.Clear out of older patterns for a few dollars, I got a few.Great store.

Incredible variety of fabrics. Good prices. A little overwhelming for novices. Staff doesn't exactly jump out to help you.

I find lots of sewing items here, most of the staff are friendly, howver some of them are in bad mood sometimes.

Lots of merchandise but you need to go when there are sales. Can be very expensive trip.

Lovely people. Selection for fashion is a bit limited. Good basic supplies.

Staff are very helpful. As someone who is new to sewing, I found the store layout very confusing. However, each time I asked a question, I got a knowledgeable and friendly response. When a product I needed was not available for purchase, I was given several practical suggestions for DIY options. If you will be buying a lot over the next year it's also worth it to get the membership... I saved quite a bit on my last big purchase, which included many tools and materials to get me started.

Purchased some fabric the other day and realized that it was not what was needed. I have purchased tens of thousands of dollars from this store over the past number of years for a business. Many times, it is easier and more efficient to buy a bolt from the store rather than wait for the suppliers in Canada and the US.Went to Dartmouth to return the fabric today and was told to take it back to the Halifax location, Was told that there was no problem returning the fabric, since we are well known customers and usually buy large quantities of material. Was told that it had to be remeasured, which is understandable, since I may have taken an inch of two, which was not the case.Generally try to avoid the Halifax location, although it is located nearby our costuming business. I would rather spend money on tolls and gas to go to Dartmouth rather than deal with the Halifax location.The fabric was accepted, begrudgingly, although I felt that I was seen as something less than a valued customer. I was told that they do not accept returned fabric, since they have done so in the past and there have been bugs. What I am to infer from this comment? We have a large warehouse for the fabric that is clean, humidity controlled and certainly free of pests and bugs.Should I worry about bugs being in the fabric when I am buying from Fabricville?There is no information stating that there are no returns on fabric, aside from no returns on cut fabric. Please make this clear to your customers.In the future, I will shop elsewhere. I will make a point to avoid the Halifax store and can shop for sundries on line and fabric as well. I have never had a bad thing to say about the delivery drivers who come regularly to my door with packages.I learned growing up in a business family that when someone is happy, they may tell one person. If they are unhappy with the service they received they will tell ten people and so on,You have lost of customer, of which you seemingly don't care. This is unfortunate, since retail can hardly afford to disconnect with the paying public.