Rocky Mtn Bike N' Board

Overall a terrible experience.I came in to see if I can get my bike fixed.The person working was extremely rude and insulting.Upon entry when he looked at me I asked if I can get my bike fixed. He was upset I walked in the wrong door with my bike. Then told me there’s other customers before me. Following, told the other customer he’ll continue to help him as he’s a paying customer. Also, mentioned that my $3500 Giant bike was made in China hence they have their own sizes, not something he would have parts for.Overall I can’t remember ever being treated this rudely and being insulted all within 5 min.I you’re looking for even an ok service level, go somewhere else.

I know your all thinking it’s spring & time to purchase your next bike! But PLEASE be warned that the bikes sold here could be old inventory! Being sold at full market price as new models. I purchased a bike here last year “2021” & was told with certainty it was new or “last years model”. Possibly a transition year from the factory. When in fact it wasn’t. Turning out to be over 3 years old, I reluctantly returned the bike as some things are just to good to be TRUE. But it wasn’t over yet. After returning the bike my debit interact return was canceled. After filling a theft investigation with my credit company to recover the funds. I had finally finished my ordeal. Whole experience was not one to remember. Save your time & money!

Paid up fron for repairs on bike and only focused on 1 of the bikes dropped of couldnt give me any update about the other even after a month and half and still havent gotten an update on my own bike gonna go the extra distance to another shop from now on if i even get my bike back repaied being thats the one i already put money towards

All of these poor reviews are bang on.Arrogant and disinterested in his customers.No idea why I go back in there looking to support local.

I visited this store to tighten up the loosed steering nut. it wouldn't take more than 1 minute. Everybody can do it. but I just did have right tool.The owner said it would take 2 week to 3 week. the store is not busy at all ever. open only 20 hours per week. never go this store. such a bad impression. I would rather order the tool from amazon $6.99

Very fortunate to have such a great shop in Rocky. Great product lineup, very knowledgeable, friendly. By far the best cycle shop experience I've ever had. If you are not local, well worth the travel.

I am new to BMX and wasn't super familiar with how headsets work, but was hoping to get some info and see what they had available that would work on my bike. I was told they could get anything from $30 to $300. I wasn't sure what exactly I needed but asked what was in stock hoping he could show me and he said just the $30 ones cause that's all kids wanted to pay for. I was told to ask the lady out front to help me out ( no offense to her either but she wasn't knowledgeable at all in BMX parts- she thought I was looking for a helmet). I only really seen 2-3 headsets in the case she showed me and they were $150 & $60 and I don't think they would have worked with my bike frame. So I am not sure what I did wrong but I felt like I was trying to figure things out myself and couldn't so hopefully the guys in Red Deer can explain things to me a little better and show me what I need.

Awesome shop! Friendly, knowledgeable, well-stocked.

Was on our way through to go camping at Crimson Lake and had to stop in to look for brake pads for my bike. Beyond the best experience I've had in a bike shop Alberta wide. Owner is attentive and vastly knowledgeable. Great guy to chat with and knows his stuff. I'll be bringing my bike here for service in the future as it's 100% deserving of the extra time and travel distance.

Went in twice and both times he never gave me no more then one question, and the response both times was instant no and then continued to work on what he was doing or talking to other people and totally ignored me after thatI will never, never go there again, and will never recommend it to anyone for any reason